Current transformer metering producing implausible readings

[BrianHJR]

Edited - please read right to the end!

Grateful for any advice regarding CT metering which seems to be generating inaccurate/implausible readings.

Our charity has a commercial building with 3-phase connection into a busbar chamber at one end - let’s call us ABC.
The rest of the chamber supplies three other switched fuses supplying another business nearby with 3 x single phase supplies - let’s call it XYZ.

The landlord had a contractor install 2 x Socomec Countis E42 units to meter our usage separately from the other business. They were set up so that XYZ meter records total usage, and ABC meter records only our usage.

Our ABC meter did not register any usage from day one, we let them know but they did nothing for months. Eventually they got the same contractors out to investigate and repair.
Since they did this our meter works, but the readings seem implausibly high, especially when compared to the XYZ usage.

Recently one of the directors observed that in 2.5 hours, our ABC meter incremented by 3KWH with just a few fluorescent light tubes on.
In the same time period, the business XYZ only had 1 KWH increment on their meter, despite being observed to have far more potential usage.

Does anyone have any experience of current transformers being inaccurate?

Could the issue be that we are using all 3 phases?

Might it just be a really bad or problematic install?

The landlord has tried to tell us it’s fine, but they did eventually say they’d get the contractors back out to have a look… we have considered installing our own check-meter but it’s a cost we really don’t need!

I’ve attached images of the install before the repair - I’ve no reason to believe they’ve changed the position of the CT clamps but I’ve not had a chance to look inside the bus bar chamber recently…

Our ABC connection is on the far right - the other 3 connections run to XYZ supplies…

Thanks in advance.

EDIT: Having thought about it a bit deeper, I’m pretty certain that they must have adjusted the positions of the CTs as the metering is now supposed to be completely separate… so the image will not be terribly useful in diagnosing the latest issues.
I’ll try to get an updated photo when I can… unfortunately it’s a two person job to remove the BBC cover since they mounted the meter box onto the front of it!

 

[westward10]

They have been installed incorrectly the CTs for your usage should be around the grey wires which supply the ABC switch. It is not a wise thing to be removing that busbar chamber cover, one false move and there will be a rather large BANG!
The XYZ switches are actually off?

 

[ImpededLoop]

There's various CT's available which have various numbers of windings. The meters need to be programmed to the type of CT that's been used. The CT ratio will be on the CT's label. This needs to match the setting in the meter. There's various other parameters that need to be set correctly. If you've got a clearer photo of the CT's for your supply, we might be able to identify it for you. If the meter isn't password protected you could then download the installation instructions and look at the settings to see if they're correct.

 

[ImpededLoop]

They have been installed incorrectly the CTs for your usage should be around the grey wires which supply the ABC switch. It is not a wise thing to be removing that busbar chamber cover, one false move and there will be a rather large BANG!
The XYZ switches are actually off?

I wouldn't put them around the bars myself, but I think they are placed to collect the right consumption for unit ABC.

 

[Julie.]

They have been installed incorrectly the CTs for your usage should be around the grey wires which supply the ABC switch. It is not a wise thing to be removing that busbar chamber cover, one false move and there will be a rather large BANG!
The XYZ switches are actually off?

Cts look OK to me.

Agree totally regarding removing the covers!!

I think it is more likely that the ct ratio has been incorrectly set on the meter, or the ct secondary winding connections have been mixed up

EDIT: Considering there are no markings on the secondary cables, I wouldn't be surprised if the ct connections, or/and voltage connections have been connected incorrectly

 

[MJPD29]

Be extremely careful removing those covers if the instalation is not isolated.

 

[James]

I can’t tell if the ABC usage ct’s are in the right place, it depends on what else is on the right, out of the picture.

 

[BrianHJR]

I appreciate the comments so far.

I’m going to get an updated picture when I’m able to be there when someone else is in.

The advice re removing the chamber cover is obviously well intentioned, but completely unnecessary - whenever we’ve accessed the interior, we’ve first thrown the main switch underneath…

 

[Julie.]

I appreciate the comments so far.

I’m going to get an updated picture when I’m able to be there when someone else is in.

The advice re removing the chamber cover is obviously well intentioned, but completely unnecessary - whenever we’ve accessed the interior, we’ve first thrown the main switch underneath…

That still isn't sufficient, there is a proper isolation procedure, just operating the switch, whilst it appears enough, it doesn't prove things are safe, only that they might be.

 

[BrianHJR]

That still isn't sufficient, there is a proper isolation procedure, just operating the switch, whilst it appears enough, it doesn't prove things are safe, only that they might be.

We isolate the main switch on the incomer to the building.
In what way is this insufficient?

 

[westward10]

Are you the only ones supplied from that busbar because the only other switch fuses in view are switched off.

 

[MJPD29]

We isolate the main switch on the incomer to the building.
In what way is this insufficient?

Is it locked off to prevent any of the other users re-energising it while you have the cover off? If so how?

 

[BrianHJR]

Are you the only ones supplied from that busbar because the only other switch fuses in view are switched off.

Yes.
It’s because I’d turned off all the outgoing switch fuses before operating the main incomer. Many years ago I was told that it‘s good practice to do so, not sure if that’s true but it’s habit now!

 

[Petej999]

Edited - please read right to the end!

Grateful for any advice regarding CT metering which seems to be generating inaccurate/implausible readings.

Our charity has a commercial building with 3-phase connection into a busbar chamber at one end - let’s call us ABC.
The rest of the chamber supplies three other switched fuses supplying another business nearby with 3 x single phase supplies - let’s call it XYZ.

The landlord had a contractor install 2 x Socomec Countis E42 units to meter our usage separately from the other business. They were set up so that XYZ meter records total usage, and ABC meter records only our usage.

Our ABC meter did not register any usage from day one, we let them know but they did nothing for months. Eventually they got the same contractors out to investigate and repair.
Since they did this our meter works, but the readings seem implausibly high, especially when compared to the XYZ usage.

Recently one of the directors observed that in 2.5 hours, our ABC meter incremented by 3KWH with just a few fluorescent light tubes on.
In the same time period, the business XYZ only had 1 KWH increment on their meter, despite being observed to have far more potential usage.

Does anyone have any experience of current transformers being inaccurate?

Could the issue be that we are using all 3 phases?

Might it just be a really bad or problematic install?

The landlord has tried to tell us it’s fine, but they did eventually say they’d get the contractors back out to have a look… we have considered installing our own check-meter but it’s a cost we really don’t need!

I’ve attached images of the install before the repair - I’ve no reason to believe they’ve changed the position of the CT clamps but I’ve not had a chance to look inside the bus bar chamber recently…

Our ABC connection is on the far right - the other 3 connections run to XYZ supplies…

Thanks in advance.

EDIT: Having thought about it a bit deeper, I’m pretty certain that they must have adjusted the positions of the CTs as the metering is now supposed to be completely separate… so the image will not be terribly useful in diagnosing the latest issues.
I’ll try to get an updated photo when I can… unfortunately it’s a two person job to remove the BBC cover since they mounted the meter box onto the front of it!

View attachment 94006View attachment 94006

Are the CTs of the correct ratio and compatible with the meters???

 

[BrianHJR]

Is it locked off to prevent any of the other users re-energising it while you have the cover off? If so how?

Of course. We have a specific iso padlock for doing just that.
Moderately pointless though, because the main isolator is right underneath the bus bar and so anyone turning it back on would have had to fight their way past us first…