customer canceled after 7 day cool off

[Gavin A]

The reason for the problem in the first place was as follows

Problem: The tiles on roof are very thin so the standard bracket we use was too thick.

Solution: Found slim line brackets same brand thinner but wider (next day)

reason for canceling: not comforable with using thinner brackets as its near coast.

Tried to talk him round etc etc .

- - - Updated - - -

windy ----

can you not just use more brackets or something to compensate?

 

[SRE]

Structural calcs should prove the new option is suitable and with the professional indemnity from the structural engineer to back it up surely that's enough to reassure the customer. Otherwise you've done what you can and as I said I'd keep the cost of the scaffold and take the labour cost on the chin, making sure I document everything in case there's any issues later.

 

[solarsavings]

According to REAL you can only charge for your actual costs, so scaffold, time on site and nothing else.

The way I see it if you tell someone you're the dogs bollecks and so is the kit that you will be using and you then want/need to change it you're in trouble because they will think you either lied or didn't know what you were doing in the first place or that you are trying to stitch them up now that you have the job.

Cant you flash in the original choice of bracket. K2?

 

[dansk]

According to REAL you can only charge for your actual costs, so scaffold, time on site and nothing else.

The way I see it if you tell someone you're the dogs bollecks and so is the kit that you will be using and you then want/need to change it you're in trouble because they will think you either lied or didn't know what you were doing in the first place or that you are trying to stitch them up now that you have the job.

Cant you flash in the original choice of bracket. K2?

Thats what i was thinking, why not flash the original bracket in?

 

[Eco Deal]

We use two types of brackets SLATE and CONCRETE which one or the other does the trick!!!!

If you never bumped into a problem on site then shot me down , as installers we get problems and then we find solutions which we always have and always will we have the best solution changing brackets that are slimmer this will require NO lead flashings...

is that leading people ? NO

Most installers would of bodged it and ran off with the cash ,

theres a 101 soultions to the problem easy simple !! the customer does not accept any !! hes just one of those that will cause problems from the offset.

he change in mind will cost us ....

from REAL contract

2.4 If the contract is canceled after the 7 day cool of period charges may apply , those charges will be

deducted from 25% deposit , If scaffold has been errected then this cost will also be deducted from 25% deposit.

Theres also one in there about swaping goods for like for like

QUOTE=solarsavings;537945]According to REAL you can only charge for your actual costs, so scaffold, time on site and nothing else.

The way I see it if you tell someone you're the dogs bollecks and so is the kit that you will be using and you then want/need to change it you're in trouble because they will think you either lied or didn't know what you were doing in the first place or that you are trying to stitch them up now that you have the job.


Cant you flash in the original choice of bracket. K2?[/QUOTE]

- - - Updated - - -

Thats what i was thinking, why not flash the original bracket in?

we can do it without lead

 

[dansk]

So all in all you got an akward customer?

 

[Eco Deal]

You get them once in a while I guess, I love the ones who seem to think its ok to hold money back until they think the systems working ok !!!! I stopped doing paper work until payments are made in full now.

What do you guys do about avoiding late payers

 

[Gavin A]

You get them once in a while I guess, I love the ones who seem to think its ok to hold money back until they think the systems working ok !!!! I stopped doing paper work until payments are made in full now.

What do you guys do about avoiding late payers

point out that they need a receipt that says 'paid in full' on it to send off with their FIT application, and we can't issue that until they pay us in full.

tends to concentrate the mind IME.

 

[solarsavings]

MEP I wasn't having a dig at you just saying that's how our customers see thing ;-)

We've did a 4KWp install for a customer last week where we are also putting in a Thermomax df100 system but are having to wait for the manifold to be delivered. Despite doing a contract for each he won't pay until both are completed so I'm not doing the paperwork until then.

 

[Eco Deal]

Yes I know mate.

I have now set up an automated email from when a customer signs up it will trigger an email with a few notes on the paper work side of things then also states that no invoice will be issued to fits provider until final payment is clear and must be paid on installation date.

i had a guy telling me hes holding 10% until he gets higher fits last year I told him he can hold 10% but he wont get his paper work , he soon paid up ....

oh dear !!!!!! better put the euros on ....

MEP I wasn't having a dig at you just saying that's how our customers see thing ;-)

We've did a 4KWp install for a customer last week where we are also putting in a Thermomax df100 system but are having to wait for the manifold to be delivered. Despite doing a contract for each he won't pay until both are completed so I'm not doing the paperwork until then.

 

[Gavin A]

I believe under REAL rules it's not allowed to withhold paperwork. There is however no way they could legally force you to issue a receipt with the words 'paid in full' written on it unless the customer actually had paid in full, and either this or a handover cert is required to prove ownership (I'd definitely withhold the handover cert as well as the invoice, but send everything else).

 

[JulianC]

I believe under REAL rules it's not allowed to withhold paperwork.

Another area when REAL can just **** off. No payment = no paperwork. I live in the real world, not the REAL world.

 

[Gavin A]

Another area when REAL can just **** off. No payment = no paperwork. I live in the real world, not the REAL world.

but they can't apply for the FIT without the paid in full receipt anyway - or maybe with a handover cert, but not just with the MCS certificate.

I don't see the point in putting myself in breach of the real code which could then give the customer a legit reason to withhold payment / complain to REAL. We split ouy payments into 3 sections, 50% before installation starts for equipment, 25% after installation is finished, 25% after paperwork is received, which we invoice at the same time as they get the paperwork, but we make clear they need the paid in full receipt before sending FIT form off. Never had a problem.

 

[Eco Deal]

I think asking for so many diffrent payments is a pain

I keep it simple 25% on siging 75% on completion before paper work

no payment no paper work.