Customer demanding a refund

[Adam W]

I've sent you a pm - didn't want that 'trick' on a public forum.

 

[PC Electrics]

If she's being abusive and on a daily basis, then report her to the Police for harassment. It is a criminal offence - don't let the Police fob you off that it isn't (they will try).

 

[trev]

Let her crack on mate, like Lenny said even if she heads down the county court route they're not going to give her a judgement against you just because she says that's the way it is.
Put it all in a nicely worded letter then the ball is in her court to provide proof.

 

[Strima]

Ask her to confirm the account number she sent the BACS payment to?

She sounds like a complete nutter.

 

[alarm man]

as the others have said,go to the polis,and report a demand for money by menace,its a criminal offence as is fraud,polis will be round pretty quick,you might get a few nasty texts of the **** but she will be on her way soon...stand up to the chancers..

 

[Kiers1970]

print off her emails, go round to her shop or whatever it is and stick 'em where the sun don't shine.

 

[oldtimer]

I was paid twice and the customer was in a panic (£75) so I said no probs and it was back in his account the next day. Another customer paid me £380 until I sent her an email to say thanks for the thought but what did I do to deserve this then got a nice thank you back for my honesty

 

[Marvo]

I even told her that as a good will gesture I will give her that value of work (off a higher amount of course) but she said no.

Be very careful making any kind of offer, even a goodwill gesture, it might be seen as an admission of guilt if it goes anywhere near a court of law..

 

[Spazz]

I was over the phone - no proof and also to try and get more some work off her - but no!

Im sure that shows it completely! Pulling a fast one!

When I was in her place of work - the girls working there told me that they have seen over 10 sparkys in the last year - all doing different jobs but none of them come back - that should of told me there and then!

 

[Dan the spark]

Surely you have accounts that you can show the customer? If I'm honest it's pretty unheard of a bank paying some one twice for one cheque!!!! You seem to have quite a bit of bad luck with customers!!

 

[baldelectrician]

Send her a complaint form

Make one up on word and state that it is company procedure that you do not progress any complaint until you recieve the information from her

I can pm you my one and you can alter if you wish

Express that you are deeply concerned at her apparent loss - but make sure you point out that you have only received payment once and it is not unknown for banks to make errors

State that you have taken advice and that you are fully satisfied that you have recieved payment only once and that she take it up with her bank.

I also put a line at the end along the lines of

Nicolas Electrical take customer complaints very seriously but company procedures mean that no communication will be entered into unless complaint procedures are followed by the complainant. Should the complaint form not be recieved within 5 working days the company will consider the matter closed and will not entertain any further communications on this matter until the complaint form has beed recieved.
State that no calls will be answered and no letters or emails will be replied to until you have all the details on the form in your posession and that you now consider the matter closed.

 

[Spazz]

This customer was refured to me from an agent - yes she is a landlord as well.

Yes the same agent who I was having problems with collecting payment from - should of said alot!

She is saying she sent me a BACs 2 weeks after paying me - stupid or what!

I am not sending her my company accounts - nothing to do with her!

I will let the bank deal with it - at the end of the day if she had then I would of refunded it.

 

[Octopus]

I am not sending her my company accounts - nothing to do with her!

If she carries on surely all you would need to do is visit her, and show her your business bank account statement(s) for the period she is referring to.

Frustrating this may be but she sounds like a bit of a nightmare, so I'd be taking the issue back to her and "showing" her that you didn't receive a BAC's payment from her.

 

[drew35]

You didn't ask for a second payment so I see no problem whether she paid twice or not. Its her mistake, but seriously who ever pays twice? Its hard enough getting paid once most of the time.
If she paid twice its called a tip!
I wouldn't give it a second thought, its her problem not yours, she has no basis for complaint.

 

[Spazz]

You didn't ask for a second payment so I see no problem whether she paid twice or not. Its her mistake, but seriously who ever pays twice? Its hard enough getting paid once most of the time.
If she paid twice its called a tip!
I wouldn't give it a second thought, its her problem not yours, she has no basis for complaint.

Can you legally do this? if they are demanding that you return the money - I know its not the case in my situation but can you get away with this?


I forgot to mention - she paid 3 weeks late with the cheque anyway so the so called BACs would of been 5 weeks late! - in this situation you could always call it interest