Customer Payment.

[highspark]

Having problems receiving money from a client. They are either ignorant, arrogant or both. I put my invoice in a week last Friday.

We are small business and rely on fast payments to cover wages costs and material costs. However I have still not received any form of payment. This was a private installation not a business to business.

Not sure what the next move is. I know they get 30days to pay up but I feel as though they are the holding money back for no reason. It's £4000, so hardly something we can let go.

 

[Plonker 3]

Have you spoken to them and politely asked when they will be paying you?

 

[highspark]

Yes I sent them a follow up email and I have had no reply.

 

[Plonker 3]

Hang on have you phoned them, or just sent a email?

 

[shanky887614]

give them another week then send them a notice before action letter giving them a week's notice (will bring it to end of 30 days)

That you will get debt collectors involed

 

[uksparks]

In my experience, you are best off going round to speak to them and ask them, give them one chance to pay, if they don't do it, go to http://www.moneyclaim.gov.uk

Don't mess about, just issue them a court request thing, usually works, its really easy to do.

 

[dazza1981]

Have you spoken to them and politely asked when they will be paying you?

Ermmmmm probably

 

[highspark]

Hang on have you phoned them, or just sent a email?

I have spoken to them face to face and via telephone. On both occasions they said they would transfer the money over. Never had this problem before and the worst of all they seem to be a genuine couple.

the email was a formal way to ask for the money so that I had record of it.

 

[Plonker 3]

Send a copy of your email by recorded delivery so the you have proof they have received it.

Then if still no response send a final demand after the 30 days again via recorded delivery.

If still no payment then as uksparks said go to the small claims court.

 

[imago]

Why do you say they have 30 days? If that's what your terms and conditions say then you'll have to wait for 30 days. If you don't specify 30 days on your terms, what does it say regarding payment?

 

[uksparks]

The terms of payment are YOUR terms, so if you specify 7 days and they agree, its 7 days. I always say payment within 7 days. No way am I waiting 30 days for the money, if they cant afford it when they want it doing, they wont be able to afford it in 30 days.

 

[highspark]

Quotation, said payment upon completion. Invoice said within 7 days... It's past the 7 days.

 

[imago]

In which case send a final demand giving them seven working days to pay. If they don't pay, use the money claim service as UK sparks posted.

 

[fatrodslover69]

i think you should stick some poles up there ***** !

 

[Octopus]

The terms of payment are YOUR terms, so if you specify 7 days and they agree, its 7 days. I always say payment within 7 days. No way am I waiting 30 days for the money, if they cant afford it when they want it doing, they wont be able to afford it in 30 days.

Er no, your terms can say what they want, but customers will pay when they want. And don't try taking legal action too soon or you will lose!