Customers wanting receipts | Page 4 | on ElectriciansForums

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Risteard

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I had a customer that I've done a bit of work for over the past couple of years ring yesterday morning looking to get some lights etc. replaced which I had advised him about a number of months ago. I told him that I wasn't available from Saturday onwards for another 3 weeks or so, so it would be doubtful whether I could get it done before then.

Anyhow, I managed to get there late yesterday afternoon when I was nearby and replace them.

Just got a text today: "Hi Richard, can you keep me receipts for any materials bought for work please. Thanks <name redacted due to GDPR>.

Obviously there is absolutely no way that he can have my invoices from the wholesalers, but how would you respond?
 
If you ring up the wholesalers for a price it will always be excluding VAT. Also your markup is to cover time and costs sourcing and obviously a guarantee if they fail.

If I were you i would only communicate with this customer via email from now on.
I would mention everything discussed so far in your initial email, then you have proof of dialogue if you need it.
 

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