customers......................................... .

[vitoboy]

thanks for the support guys
ill try and keep this updated so you can all see what happens.
but wireless contactors.................mmmm

yes but regs and nic state certs should be supplyed for all install work and not with held for non payment.
i install it hence i must supply an installation cert....thats it.......any other ideas.?

This is the second post ive read recently with similar storyline and i usually find that violence is the key

dont tempt me......

 

[donm]

if you know your job cant be snagged tell the nic to inspect that for your assesment

 

[saveloy]

Have you actually been round to this bloke's house to try and get payment/discuss any supposed problems.

 

[vitoboy]

its a long story.
three weeks ago he verbally informed me that bill for the job was to high.
he was very angry as he had me quote the work{in writing}which was accepted.
on arrival to start the customer added to the works with extra lights and sockets
welding socket in another near by building ect.
his words to me at that point were..i understand this is not what you quoted for
and stated he knew the quoted cost would go up.
the work was installed just before xmas.it was tested for functonallity and left isolated
at the origin of the sub main to said stable.
no written contact was made by him but he called me and left a message to contact him[no reason given]
we had finnished work for xmas break so i visited him first week of jan 2010.
he was verbally abusive about the size of his bill and asked for a itemised-price list for all parts and labour.
a few days later i supplyed this.he seemed happy.
few days later i returned to the job to complete the installation cert and was met once more with verbal abuse
this time he states my work is unsafe as its been inspected by another contactor...but will not say who or
show me any results.
he states one major fault is that the swa cable sub main to his new stable is not protected by rcd....!
as its a swa and the c/u it feeds is rcd protected i let him know that this complys with 17th thank you..!
this did not help.more abuse.he then states that £20 per hour is to much and he will decide if and how
much will be payed and when.
i now have a proforma letter ill send him on mon...see if he likes this..
please feel free to tell me to shut up as i feel i may be rambling on a bit.....but the whole thing is frustrating
also ive offered to look at the bill with him to see if i can help him out anywhere...but to no avail.
so..........? i think ive done all i can....for now.

 

[saveloy]

Mate you have the patience of a saint. From what you say I don't think you could have handled it better. Good luck to you. All I can say is make yourself as big a PITA as you can legally to him, and good luck.

 

[oldtimer]

You know in this day and age with the internet and email me thinks a good idea would be that when you send a quote out for work you lay out exactly what was asked for and also a proviso line that states if the customer
changes there mind or is looking for extras then put it in an email along with the price and send it to them stating that you cannot proceed until they send a confirmation mail.

I know this does not help you but I must admit I got caught out a couple of times when I was installing servicing alarm systems and the sums I was conned out of was £60-£100 bucks so when the customer says are you questioning my honesty you reply no not at all but I need to have a formal agreement to protect both parties most people will say thats fine and the ones who make a living out of shortchanging people will move on to another "sucker" Yes I know its not fair but every day is a school day as far as I am concerned.

 

[Spudnik]

A quick call to Citizens Advice beforehand may help you with some ammo.

 

[vitoboy]

my notice of due payment has now been signed for by my...customer
seven days then its notice of court action.........stay tuned

 

[beaver74]

dont hold you breath i have just had a judgement to pay me served on a customer.and now if he does'nt pay i must enforce the claim at my cost and he still may not have to pay. the law is in the ******** favour

 

[vitoboy]

yeh......
ive been getting that from a few people so ..all i can do is go through the motions and hope he'll pay in the end.
ill get a small aamount of pleasure from knowing he's getting hassle.
and in the end its a small village and word will get around.....yes it will...
who knows ccj may hurt a bit.

 

[Brian Boyd]

A previous employer i worked to a few years back had same problem. As i installed the job i had to meet to go over the job. It was supply cable to new chicken shed meterd separately. My instructions were if he fails to pay lift out the meter and c.u. As the shed was full of chickens he couldn`t let power off or the chickens would have suffocated. He panicked and payed there and then when i told him what would happen if he failed. I`ve never had one since went out on my own thankfully.

 

[vitoboy]

ok
today i received a letter recorded delivery..
cheque for £600
long letter stating.....
i asked for additional work but you've charged me to much
your print out of costs is to high ie 100m of 6mm t&e and only used 75m.
hours are too many for work done
you have not suppled a test cert
a blank is missing from c u
i will take further advice on the standard of work
here is a cheque for the full and final settelment of works £600
please supply me my cert as soon as poss
.............................................
ha.........but really

his job is unfinnished and has been energised by him.
he has denied me access to the job to complete and certify
i have shown him proof of parts costing £500
he has added to my works by the additon of a dsso from his welding socket
so...if my work is incomplete because of denied access on his part
and he's declined to pay me the amount invoiced then why would i complete the works?
so if i don't complete the works why do i need to supply a cert...?
any thoughts on this gents..?
if i cash his cheque am i accepting this as final payment?

 

[acat]

I would say that unless the cheque is marked on the back as full and final payment then no it can be taken as an installment ensure that letter does not state it either. Point out in writing that he has refused you access repeat the full cost and acknowledge receipt of cheque as part payment.


Check the above out from legal side.


Chris

 

[vitoboy]

in the letter he does state..."i send a cheque in full and final settlement for work done"

 

[acat]

In which case you have to decide to accept and thats it or try for the complete amount. Best to take legal advice from CAB at the start as its free and see what they say bringing all documentation with you. At least if you did not have a written agreement with him he can no longer deny that he owes you money.



Chris