As the manufacturer has asked you to deal direct I suggest;
As above, get a price to repair / replace it.
Send several photos of the location, the damage and how easy it is to remove normally.
Mention you've contacted the manufacturer who have asked to deal with them directly, initially.
Invite them to look at the location and damage.
If no response or a negative response, then send the same information to the manufacturer explaining the response or lack of.
If the manufacturer's response is also negative ask for a "Deadlock letter" and ask which dispute scheme they are a member of (used to be Retrail Ombudsman but it's various not for profit Orgs now)
An example; https://www.retailadr.org.uk/
As above, get a price to repair / replace it.
Send several photos of the location, the damage and how easy it is to remove normally.
Mention you've contacted the manufacturer who have asked to deal with them directly, initially.
Invite them to look at the location and damage.
If no response or a negative response, then send the same information to the manufacturer explaining the response or lack of.
If the manufacturer's response is also negative ask for a "Deadlock letter" and ask which dispute scheme they are a member of (used to be Retrail Ombudsman but it's various not for profit Orgs now)
An example; https://www.retailadr.org.uk/
