I'd seen 1 of the above before I went to Elex ......... and paid a visit to the Napit stand .........they weren't impressed with some photo's I showed them ..................but the customer has to complain........
I totally understand why the customer has to complain.... prevents contractors faking claims to undermine their competitors ........ but surely we should be allowed to complain on behalf of a customer, as a professional with an educated viewpoint, and surely some customers are of a vulnerable nature and need representation.
Most customers who I inform have been ripped off don't want to complain due to embarrassment, even when I tell them it's only them that can stop others being ripped off, they don't want the hassle.