Having worked in industry for over 20 years before I went self-employed, I am no stranger to what complacency can do. I also appreciate that it is not the Sky engineers' fault and that they are "following orders".
I just find it very sad that we have become another state of the USA, bound by litigation and get-out clauses.
I just find it very sad that we have become another state of the USA, bound by litigation and get-out clauses.