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110v from switch to switch (see attached picture), tn-cs system with 30mA RCD in Place, trips fine when tested at 100% and 500% customer complained of getting shocked when touching both switches at once but doesn’t trip with this fault, have a few theories, but any suggestions?

514258D2-9701-4C38-8195-170B5A64DE7A.jpeg
 
110v from switch to switch (see attached picture), tn-cs system with 30mA RCD in Place, trips fine when tested at 100% and 500% customer complained of getting shocked when touching both switches at once but doesn’t trip with this fault, have a few theories, but any suggestions?

View attachment 39502
If cannot sort this one out without advice, you need a career change.
 

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