Faulty fan replacement responsibility?

[KevinH]

Ok guys, after a visit to the job I can confirm the fan contains no oil as it's just a dry motor inside a dry casing. The oily substance was actually from airborne grease in the open plan lounge/kitchen coming from the recirculating cooker hood extractor! There were no charcoal filters fitted and the grease filters have not been changed for years! When in use, it was just chucking greasy air straight into the room. Looks like the grease was sticking to the fan blades and casing and seems to be slowing the fan down. No wonder the 4" fan couldn't extract properly. I told him they are not designed for greasy environments, only moist air.
I got him to pay for me to replace the fan and he accepted it was not my responsibility to pay for the paint damage.

 

[littlespark]

good outcome.

have you recommended the filters?
but really, is it possible to extract the cooker hood out the wall?

 

[KevinH]

good outcome.

have you recommended the filters?
but really, is it possible to extract the cooker hood out the wall?

Met landlord on site as he lives not far away and showed him which filters he needed so he could see for himself.
Cooker is on inside wall of a ground floor flat and only possible route for external ducting across top of wall units is impeded by the boiler flue, so it has to be recirc.
Yes....good result. I could have just blocked his number and cut all ties but now glad I went back as he's happy with my explanation and I still get to keep another customer for future work.