Afternoon gents, I'm looking for a bit of advice on electronics. A family member has bought a focal point fire, in which everything works apart from the orange LEDs which light from below. When calling for fire effect it lights for a matter of seconds then goes out. When checking for voltage they then come back on. If I croc clip the led strip terminals on calling for fire effect the voltage is ever present, but LEDs still go out. I have checked components on board resistors capacitors with my meter and they are reading according to their values ,but electronics is a weakness of mine. It was bought from a catalogue and they just keep sending another fire with the same problem without taking the return. I thought I would lookin side the one which was delivered with broken glass. They all have the same fault and I'm curious how this gets past quality control.