Furious - 15 weeks and counting for warranties from Segen

[JMT]

I too am having a terrible time with Segen I have been waiting on 7 warranties from June this year. Constant calls and emails to different people only to discover that they had not even been ordered even though I had been chasing them up for the last bl**dy 4 months. It makes me wonder did anyone actually ever check up on this every time I was calling.
Ridiculous service, no one ever returns your calls emails and when your client manager goes off sick her tel just goes to answer machine and you can never get anyone else on the phone.
I am also on the lookout for a new supplier with decent stock.

 

[Bigron]

I Binned Segen after the first delivery, Poor technical, poor ordering system, poor customer service, no one ever answers the phone and the invoicing is a joke.
I now use a company quite local to me who so far have been excellent on technical, stock & delivery. There price is negotiable and I've got them to match or beat Segen in all cases.
I will not name them here as I'm not giving away recomendations but I will give give contact details if anyone wants to DM me.

 

[SRE]

Segen/Fronius Update

I spent an hour on the phone last Friday sorting the mess out after I'd spent an afternoon making sure my records were right and that I had proof of payment. 16 warranties outstanding - allegedly sorted with promises that once i've had the paperwork, due any day it won't happen again. I'm not holding my breath.

 

[Sonic280674]

Andy Pegg is the CEO e-mail [email protected]

 

[SRE]

Actually - apart from the warranty issues, we've had a pretty good service and very good prices from Segen and I love the portal for odering and checking stock - I'll be using them if we ever get any work again!

 

[SRE]

Ok, I'm getting really peeved now.

Between August and the beginning of October I ordered 17 warranties and I'm still waiting today for 9 of them! I ordered 9 just before Christmas from CEL and they arrived in the 1st week of the New Year.

Sonic - thanks for the email address - have now complained again.