hot topic . . . . . . . . . . . . . . . . . .

[lurch]

https://dms.niceic.com/0000000138.pdf

https://dms.niceic.com/0000000251.pdf

scary in places.

 

[Darkwood]

I think we are all getting carried away by 2 separate fields of consumer cover here, the manufactures warranty is stated on sale and will be honoured by the seller or installer, yet you can claim against a premature failure of a product past its warranty date but you need to first go through the normal channels IE who installed it or sold you it and when they pass on responsibility then you need to go to an independent who can show it is a failure of the product before its life expectancy ( the part you need to challenge), your consumers right act of 2015 covers this with the original company of the product and the installer or seller only is responsible for the warranty period.
Like I said before it can be a long winded process but knowing this can set the record straight with a disgruntled customer.

 

[Marvo]

.....I for one can hold my head high and not hideaway in a pub!

No problemo, thread is back in public forums

 

[Eliza Bennett]

Many thanks.... Useful one..