How long before chasing payment?

[I Trippet]

Maybe I've just been lucky, but I very rarely have an issue with customers paying, the vast majority have paid straight away or within a few days. However I'm still waiting for payment for an emergency call out I attended in early December.

Without going into all the details, I got a call at 4.30 on a Saturday evening from someone near me with no power on most circuits after plugging in outside Christmas lights. I agreed to go and look, rather foolish because we were going out to meet family with table booked for 7, would have to leave by 6.30, but it was a only a few houses away and from sound of it would have put money on it being faulty lights that wanted binning. Long story short it wasn't as straightforward as that, ended up having to go and get a part and turned up an hour and half late for meal while OH had to get a taxi. Needless to say I never heard the end of it for days. Waited a week before billing to make sure everything was fine first, customer said it was and thank you. Sent the bill, heard nothing yet. Just interested to know people's thoughts on what point I should start chasing. Not quite 30 days yet and don't want to chase it too early especially with Christmas in that period but after bending over backwards in what was supposed to be my free time I can't say I'm not a little miffed for not being paid yet.

 

[ferg]

I guess it depends on the payment terms on the invoice.
I usually don't send reminders before 30 days, others are different.
I'm a bit sharper for stage payments and planned work where costs are known but as you say unplanned call outs at an expensive time of year can be tricky for some customers.

 

[buzzlightyear]

You sent a bill and not a contract.
Waiting for the 30 days is now over, send them a bill again prompt payment please.

 

[buzzlightyear]

I know off a company charges money for organising a spark, and the person that ordered the work must pay the spark the call out for the one hour and after that.

 

[LukeD]

Izettle card machines etc etc are good. They can make payment there and then.

 

[nicebutdim]

Unless credit terms have been agreed I'm of the opinion that all payments are due upon completion of works - at worst upon receipt of invoice. As such, one week should be more than sufficient for any private customer to make payment.

I'd pray for another fault to befall any customer who expects out of hours service and subsequently delays payment.

 

[suffolkspark]

I put 14days on mine, then chase at 21 if needed. If youve not heard chase it though, could be innocent and gone to junk

 

[HappyHippyDad]

I put 7 days on mine and send a polite reminder after 14 days.
I would definitely be chasing them after 30 days. They may well have just forgotten and pay up straight away.

 

[Mike Johnson]

Seven day payment only after that they incur interest, just let them know, especially at a weekend call out. let them also know that if they do not pay immediately you will let every trade you work with in the area that they are bad payers, you do not need them as a client.

 

[nicebutdim]

Seven day payment only after that they incur interest, just let them know, especially at a weekend call out. let them also know that if they do not pay immediately you will let every trade you work with in the area that they are bad payers, you do not need them as a client.

Data Protection Act applies to electricians, just as it does to everyone else. Telling people you're going to use their information in breach of the Act wouldn't be advisable.

 

[Mike Johnson]

Not using their information, you are using your own information, and word of mouth is only their word against yours and not provable "I just don't remember that conversation"

 

[nicebutdim]

Not using their information, you are using your own information, and word of mouth is only their word against yours and not provable "I just don't remember that conversation"

You would be discussing information pertaining to their private business. Regardless of what might be morally right or wrong, you would be on the wrong side of this law.

 

[Mike Johnson]

No you would not, you are discussing information pertaining to your business which you are free to divulge to anyone you wish, nothing to do with the data protection act, at a very great stretch it may be construed as liable, but almost impossible to prove.

 

[RetiredNY]

but it was a only a few houses away and from sound of it would have put money on it being faulty lights that wanted binning.

They're only a few houses away from your shop or where you live? Or where you happened to be at the time? Because if they're close I would hand-deliver an invoice.

 

[Mike Johnson]

If you want to go the correct route, then a recorded delivery letter including the invoice and informing them of pending small claims court proceedings where liquidated and ascertained costs would be applied for in addition to the monies owed.

 

[HappyHippyDad]

I think a quick, polite, professional email reminder rather than a court summons at this stage

 

[buzzlightyear]

Dear customer I have sent you a reminder of a invoice that has not been paid, I would remind you if probet payment is not paid with in the next couple of days
Then I have no alternative to recover the amount owed in which will a added cost to you. If any proceeding to recover the payment, I must remind you that all recovery off the amount will go against you in a court of law. Aka judge Buzz light year.

 

[baldelectrician]

It sucks
We had 3 calls for out of hours emergency stuff on the Christmas holidays

2 were unknown and one was existing client

Each client was sent an quote prior to leaving for site.
The ones we did not know we required payment prior to leaving.

One accepted and one declined- funny that an emergency did not turn out to be one when they had to hand over a wad prior to the visit

We only do this for call outs, all other work is invoiced later.

 

[buzzlightyear]

It sucks
We had 3 calls for out of hours emergency stuff on the Christmas holidays

2 were unknown and one was existing client

Each client was sent an quote prior to leaving for site.
The ones we did not know we required payment prior to leaving.

Wow, I love customers that ring up over Xmas no power ovens off, OK, will come round if payment is done over the phone, if not you can cook your turkey over a candle.

 

[HappyHippyDad]

Hello Mrs Williams,

I'm just checking my accounts and I notice your invoice hasn't been paid. I sent it by email on December 15th. If you haven't seen it, have a quick check of your junk folder. I'll send it again if you can't find it.

I'm glad we managed to get your Christmas tree lights back on and I hope you had a good Christmas.

Kind regards,

 

[nicebutdim]

No you would not, you are discussing information pertaining to your business which you are free to divulge to anyone you wish, nothing to do with the data protection act, at a very great stretch it may be construed as liable, but almost impossible to prove.

I don't wish to get into a protracted argument in this thread, but Acts of Parliament aren't subject to opinion - at least not unless you happen to preside over a court of law - and the issue under discussion is pretty much data protection 101 (or GDPR 101 across the EU).

Disclosing information about your own business is perfectly fine, but once details pertaining to a named customer enter the conversation you would be in breach of the Act.

I'd be happy to discuss the issue further if you wish to start a separate thread.

 

[buzzlightyear]

I'm glad we managed to get your Christmas tree lights back on with ferry's now happy and I hope you had a good Christmas.

Bang, the lights have gone again, bloody
Electrician.

 

[Mike Johnson]

Are they a customer if they have not paid, moot point, but obtaining anything under false pretences is a criminal act, the Data protection act allows disclosure of personal information to prevent further criminal offences.

 

[DefyG]

Hello Mrs Williams,

I'm just checking my accounts and I notice your invoice hasn't been paid.

We've had problems with her too,.. lol

 

[timhoward]

Each client was sent an quote prior to leaving for site.
The ones we did not know we required payment prior to leaving.

Out of interest, how do you do this? Bank Transfer?
I have a SumUp machine as a last resort payment option for the crowd that don't carry cash and have lost their cheque book. I always love the look of surprise when I say I can accept the card that I've already seen in their cash-free wallet.

But I've never figured out over-the-phone card payments. Out of hour call-outs are the exact situation I'd like to be able to use them.

 

[Risteard]

Out of interest, how do you do this? Bank Transfer?
I have a SumUp machine as a last resort payment option for the crowd that don't carry cash and have lost their cheque book. I always love the look of surprise when I say I can accept the card that I've already seen in their cash-free wallet.

But I've never figured out over-the-phone card payments. Out of hour call-outs are the exact situation I'd like to be able to use them.

SumUp has a "Virtual Terminal" option if you are qualifying for it and request it to be activated. Slightly higher fees on it.

 

[ipf]

Bang, the lights have gone again, bloody
Electrician.

Aye, with a name like 'I Trippet' though, what do you expect?

Great one for a Spark.....nearly as good as U Bluewit.

 

[suffolkspark]

@I Trippet have you attempted to make contact via text since this thread?

 

[I Trippet]

Thanks for the replies everyone, not yet no I will do tomorrow. I did mean I live around the corner from the customer (never met before, quite a few houses around), so will pop another one with a note through the door. I double checked, invoice is dated 17 December so 30 days on Tuesday.

 

[suffolkspark]

Thanks for the replies everyone, not yet no I will do tomorrow. I did mean I live around the corner from the customer (never met before, quite a few houses around), so will pop another one with a note through the door. I double checked, invoice is dated 17 December so 30 days on Tuesday.

Ah I'd probs leave it til Wednesday

 

[LukeD]

if you dont know them...one of the key comments needed to be made in the communications is "How will you pay " ? get this established first .Then pull out the trump card "I have a card reader method of payment you can use" if they makes excuses about not having cash etc etc

 

[I Trippet]

Thanks I wondered, I will do.

 

[I Trippet]

Paid. Sent another email Thursday this time responded within an hour apologising for the delay due to family crap apparently. Just glad it's sorted. Thanks for the advice.

 

[LukeD]

Paid. Sent another email Thursday this time responded within an hour apologising for the delay due to family crap apparently. Just glad it's sorted. Thanks for the advice.

Might be 100% genuine and was all caught up etc .Its a very hard game to work out. Thats why many dont even start to play it. Its payment upfront or on completion .