just had a new ratchet assenbly fitted to my snap-on driver. was slipping occasionally. took the rep. all of 10 minutes and for freee under lifetime warranty. his luton van was like a toy shop, loads of shiny expensive tools. i managed to come away with just a telescopic magnet pick-up tool for ÂŁ22. think i showed commendable restraint there. you sweating yet, pete?