Just curious what others do.....

[sythai]

Well been set up doing my own thing for just over a couple of years now - and off to Thailand for a well deserved break soon, few weeks with no phone, paperwork, internet = bliss

The question is what do I do with my answer phone message:

Option 1 - leave as it is ".... this is Simon from..... sorry I cant take your call I'll get back to you on my return.."

Option 2 - change it ...saying I'm on my hols and give a date I'll be back.

What do others normally do ? I'm not going to be checking my messages till I'm back either.

Many thanks,

Sy

 

[a12jpm]

What answer service do you use Durham if you don't mind me asking?

 

[llywelyn111]

Thailand. You never loose your Girlfriend, just your turn :angel_smile:

 

[Silly Sausage]

sythai, as Lenny says, don't go, the 5WWs might have taken all your business off you by the time you've come back!

Have a good trip!

 

[DurhamSparky]

What answer service do you use Durham if you don't mind me asking?

Call Answering Services | UK Call Handling | Call Centres Outsourcing UK

been using it for coming up 2 years!! if i could name a product that benefited my business this would be it!

 

[TaffyDuck]

Well Im lucky, when I was on my own I had a mate who would cover emergencies. Message went something like this. " Thanks for calling ****** Electrical Services, we are on leave for 2 weeks from (Date to date). If your are an existing or previous customer only and you have an electrical emergency please call my collegue ****** ******* on ***************** or alternatively leave a message and I will call you on my return" This cut out all the rubbish calls thats ****ed off my mate who was covering for me.

 

[Midwest]

I would be careful about saying you away on holiday, some 'customers' might take advantage and call round your house and relieve you of it's contents (if your address is advertised).

 

[Megavolt]

Call Answering Services | UK Call Handling | Call Centres Outsourcing UK

been using it for coming up 2 years!! if i could name a product that benefited my business this would be it!

Durhamsparky

How does this work how do they pass a messages to you. Very interested as we have a AM slote in office becoming available and this sounds like a good service that should save money

 

[Megavolt]

I would be careful about saying you away on holiday, some 'customers' might take advantage and call round your house and relieve you of it's contents (if your address is advertised).

Dam busted

But sadly true

 

[DurhamSparky]

Durhamsparky

How does this work how do they pass a messages to you. Very interested as we have a AM slote in office becoming available and this sounds like a good service that should save money

they basically answer the phone as YOUR company...! between you and the provider you design a simple script for advisor to follow...

mine basically asks them if it is an emergency call out or if they require quote.... end result is i get an email capturing all the details of customer address/tel and what they are after..! you can opt for text as well but i get emails to my phone so i dont bother..!

if its a call out i opted for the text service and also to pass my mobile number to client.


you canalso ask them to forward calls (at cost if you want)

 

[Megavolt]

they basically answer the phone as YOUR company...! between you and the provider you design a simple script for advisor to follow...

mine basically asks them if it is an emergency call out or if they require quote.... end result is i get an email capturing all the details of customer address/tel and what they are after..! you can opt for text as well but i get emails to my phone so i dont bother..!

if its a call out i opted for the text service and also to pass my mobile number to client.


you canalso ask them to forward calls (at cost if you want)

Sounds just what I'm looking for. What is your normally monthly cost for it

Thanks

 

[DurhamSparky]

about £20-60 depending on call volume that month... (highest call stats on month were 87 calls, 67 been genuine customers with about 35 sales and i returned a gross turnover from them at £6.2k)

i average about 27 Genuine calls.. (you get junk and sales but they get binned off)

i convert every 6-7 calls out of 10 received into a job...!

 

[Megavolt]

about £20-60 depending on call volume that month... (highest call stats on month were 87 calls, 67 been genuine customers with about 35 sales and i returned a gross turnover from them at £6.2k)

i average about 27 Genuine calls.. (you get junk and sales but they get binned off)

i convert every 6-7 calls out of 10 received into a job...!

That sounds great thanks for your help will be giving them ago

 

[a12jpm]

+1 ^

Cheers Durham, was looking for something like this. Good to get a real world example.

Was just going to buy the wife a new mobile and divert all calls to her to answer but this seems a bit more professional.

 

[DurhamSparky]

its 24/7 as well.....!!! proper business!

 

[sedgy34]

you should let people know you are on holiday then when you get back you will fiind your house has been burgled lol use your logic pal