Line products connectors

[Marvo]

Hmmm, it's a bit off if they're short supplying every order. How does it work, do you pay the courier COD for the goods or must you pay before they dispatch?

 

[Richard Burns]

order online, pay and then the goods are dispatched.

 

[HappyHippyDad]

I have contacted them as I would like to buy this product but obviously a little concerned with what I'm hearing from the forum.

I got a very quick reply (the next day) which explained that one of their batches was 'short packed'. He went on to explain that the factory packs by weight and most probably the machine recalibrated incorrectly.

He also went on to say that as soon as they realised this they started putting a note in with every order from that batch to count them. Lastly he said that if any were incorrect then they would send out double the amount that were missing...

So thats 12 coming your way Tel and Gayowl, 10 for you Polo and unfortunately you were only 1 short Richard so a mere 2!

It was a polite and professional response, so I think I will place an order at some point.

 

[polo1]

They're at it. This is a breach of contract and if I don't have a satisfactory response by next Wed at the latest, I'll be on to Trading Standards. It's not the lost value per se, it's the fact that they appear to be deliberately ripping people off��
PS just saw your post hhd, so I'll hold off a while and see what happens....hopefully I will be eating humble pie!

 

[HappyHippyDad]

Just placed an order, so I'll let you all know how many I get!

 

[NDG Elecs]

Just received an email from line relating to my post #105. They have issued a refund for £14.40, which is around £7.00 more than I expected.

Whatever is going on with this company I sort of feel for them. If they have had a load of boxes weighed incorrectly they are going to be losing some money refunding everyone. Hope they get all sorted. Good on you Line.

 

[telectrix]

snap. so have I. £14.40.

 

[polo1]

Mine is £12 for the "missing 5"......should I feel slighted? I'm only going to eat half of that humble pie!

 

[NDG Elecs]

Mine is £12 for the "missing 5"......should I feel slighted? I'm only going to eat half of that humble pie!

No, not at all mate....your refund is spot on. With postage and vat they are £1.25 each, so you got nearly five of them for nowt in the end. A nice gesture I fink!

Get some HP sauce on that pie!!

 

[polo1]

No, not at all mate....your refund is spot on. With postage and vat they are £1.25 each, so you got nearly five of them for nowt in the end. A nice gesture I fink!

Get some HP sauce on that pie!!

Absolutely; I had the full pie in the end! Fair play to Line, they have handled the short measure problem well.

 

[HappyHippyDad]

Well I've just received my order......

and I got.....

44

Looks like 44 is the common amount so a weighting issue no doubt!

 

[Andy78]

I'm gonna wait til all this is sorted before ordering more. I gather they have a warehouse full of pre weighed boxes of 44 to shift.

 

[davesparks]

If they've got that many then they'd be better off advertising them as boxes of 44 on their website at an adjusted price

 

[Andy78]

If they've got that many then they'd be better off advertising them as boxes of 44 on their website at an adjusted price

Well when I say I gather, I really meant I assume based on recent reported goings on.

 

[a-z electrics]

If they can put a shortage note in each box, surely they can put an extra 6 units in to make It up to the correct amount? Or reweigh?
They shouldn't expect the customers to sort it out.. Good product though..