I have been looking at replacing my current legacy meter to a more common Economy 7 one. I currently have a few storage heaters that are on the single CU with all other appliance in the house, and I have a single 5-port meter which controls the on/off for the heating circuit (alongside its duty to switch rates for the general circuit) with its ALCS.
The problem is, everytime I asked my supplier (nPower) to look at the option of a meter exchange, they kept saying that we would need to get a sparky in, but they didn't actually explain what the sparky or us need to provide, or what work the sparky needs to do.
The sparky that we used was confused as expected and said he wouldn't have to change anything. Similarly, we are struggling to convince npower that they only need a competent fitter to fit a 5-port meter on and job done.
What should we do in this case as the supplier seem to know less than what us and the sparky know, and still wouldn't comply...
The problem is, everytime I asked my supplier (nPower) to look at the option of a meter exchange, they kept saying that we would need to get a sparky in, but they didn't actually explain what the sparky or us need to provide, or what work the sparky needs to do.
The sparky that we used was confused as expected and said he wouldn't have to change anything. Similarly, we are struggling to convince npower that they only need a competent fitter to fit a 5-port meter on and job done.
What should we do in this case as the supplier seem to know less than what us and the sparky know, and still wouldn't comply...
