Moved a BT master socket

[Gavin John Hyde]

Had a call this morning, customer come back from visiting family and during the recent up and down weather it appears rain has got in and damaged the BT master socket. they had no phone/broadband I moved it from one corner to underneath the built in shelving in lounge. outside the wall where the BT cable comes in is mud, debris plants etc.. the water had pooled in the area and found a way in as the hole is very low down and not sealed. the floor inside is below ground level by around a foot inside.
Called me as the open reach engineer was going off on one telling them they will have to pay for the call out as quote 'somebody has moved this and its not allowed, it is open reach property' you know the usual script they stick too.
I actually moved it to the other side of room around 18 months ago and have now moved it back owing to redecorating.
they said nobody has touched it (its in exactly the place originally fitted and same plastic fittings)... in any case its the cable and hole openreach/bt drilled that allowed water to get in!
They are refusing to pay the call out charge that the engineer is trying to bill them, they have told the person on the phone that if they issue a bill then they will issue small claims proceedings for the water damage caused by BT drilling a hole in a stupid place and allowing water to enter the property damaging the plaster and wall etc.. apparently somebody will call them back on Monday to discuss it.

Anybody else had issues with the openreach lot being a pain in the backside!?

I have moved loads of bt points and dont see what the problem is myself... it wasnt my handywork that caused the issue but the inability of a bloke to drill a hole and seal it!

 

[elsparko]

Grass and anyways you are in Scotland you trouble maker ;o)))))

i am the judge jury and executioner

 

[Squid]

i am the judge jury and toothless Irn Bru.......

;o))))

 

[elsparko]

;o))))

not for long, ill have a set like jimmy carr

 

[Gavin John Hyde]

bloody heck.. started this thread and its turned into a right contentious issue.... people disagreeing with one and other... Its just a phone socket not the local exchange...

 

[pirate]

I'm going to get one of these...
NTE5 Master Socket - Enhanced Performance - https://www.tlc-direct.co.uk/Products/GPNTE5.html?source=adwords&ad_position=1o1&ad_id=45425533757&placement=&kw=&network=g&matchtype=&ad_type=pla&product_id=GPNTE5&product_partition_id=174051209107&test=finalurl_v2&gclid=EAIaIQobChMIt_vj2_G32wIVxYjVCh2U6QPYEAQYASABEgLuNfD_BwE

and I'm going to move it as much as I like, as it is mine!
(Clearly, I won't be connecting it to the BT incomer as that is their wire)

 

[pirate]

Maybe we could debate whether it's ok to adjust/realign a Sky dish?
Given how long they take to come out, sometimes...
I think the one I originally had would belong to Sky, but that has long since rotted away and been replaced by a nice new one I bought from my local aerial installer, who also fitted it, of course. (I'm not one for heights.)
Sky told me 4 weeks before they could come out... because it's on a chimney at 2 storeys high and they need 4 men and a cherry-picker or somesuch nonsense...local chap came next day, ran a ladder up, sorted it, £30, job done. I even saw him do his risk assessment first...glanced up, shook the ladder, decided it was fine, and up he went. Strange to say, although I never did cancel the Sky appointment, nobody ever arrived. I guess they can tell from their end if all is well...

 

[Toneyz]

The reason that I posted regarding I thought it was a criminal offence to tamper with the public network is that I remember years ago on That's Life them doing an item regarding someone who kept on getting billed for a long list of international calls and they were arguing to BT on behalf of this person that they had not made these calls. It turned out that someone was cutting into the cable outside/box and connecting to the line.

 

[Toneyz]

Maybe we could debate whether it's ok to adjust/realign a Sky dish?
Given how long they take to come out, sometimes...
I think the one I originally had would belong to Sky, but that has long since rotted away and been replaced by a nice new one I bought from my local aerial installer, who also fitted it, of course. (I'm not one for heights.)
Sky told me 4 weeks before they could come out... because it's on a chimney at 2 storeys high and they need 4 men and a cherry-picker or somesuch nonsense...local chap came next day, ran a ladder up, sorted it, £30, job done. I even saw him do his risk assessment first...glanced up, shook the ladder, decided it was fine, and up he went. Strange to say, although I never did cancel the Sky appointment, nobody ever arrived. I guess they can tell from their end if all is well...

I think that's why you are tied in for a time period it pays for the equipment so after that time period it is yours so after that period if it goes wrong they charge you.

 

[123]

I find BT/Openreach engineers don't give a monkeys if you do it. On numerous jobs they have done it temporary and said your spark can sort that out sure...

 

[Squid]

bloody heck.. started this thread and its turned into a right contentious issue.... people disagreeing with one and other... Its just a phone socket not the local exchange...

But babies and kittens will die and armageddon is on the way as you "moved" the BT Master socket 3 inches to the left...........

I have moved a gas cooker and extended the pipe but not the meter, the gas board meter readers can have the fun of banging their heads on the stairs on the way down to the basement, the spiders are friendly.

 

[123]

And only here would you find moving a BT Socket compared to moving the Gas Meter, the Electric Meter and having an affair with a married woman

 

[Squid]

And only here would you find moving a BT Socket compared to moving the Gas Meter, the Electric Meter and having an affair with a married woman

You forgot about the OXO Tower.......

 

[elsparko]

bloody heck.. started this thread and its turned into a right contentious issue.... people disagreeing with one and other... Its just a phone socket not the local exchange...

youre still going to jail mate, no excuses

 

[elsparko]

for a happy customer most of us would have done what the op has to get their phone running again, personally id of filled whatever hole was causing the problem and be done with it

 

[Leyland30]

I don’t think anyone has mentioned the small risk of electrocution from a lightning stroke, striking an exposed telecoms cable on the nearby network I.e. Drop wire.

Also, the exchange will run sporadic line checks (usually in the small hours) to detect line faults; if you’re work coincides with one of these you may have an open reach engineer visiting.