Post office not delivering

[BruceB]

Royal Mail may well take responsibility and give him his money back. But they will argue that is all they have to do under their terms

The only avenue open is to ask the FIT supplier to treat it as delivered on Saturday. They might be willing to. A faint chance only I suspect.

 

[SRE]

I really feel for anyone that has missed out on the 43p deal BUT I don't think that it's the installers responsibility to make sure the fit application has been received by the utility. We've always sent our customers' applications off for them as part of our service but we decided that the stakes were too high with the 6 week deadline. We bent over backwards to get the panels etc, get the installations completed by Wed (we'd have liked it earlier but the weather beat us) and we kept our customers fully updated on the situation with their particular utility but that is as far as our responsibility goes.

JMT you can't be held responsible for your customer not checking the letter was delivered - it's their responsibility, you've done your bit.

 

[deeyup]

I hand delivered mine 6 weeks ago. I wasn't taking any risks even with that breathing space. My installer offered to send it off but I said I'll take care of it myself.
To trust royal mail with zero leeway for late delivery was real crazy.
The customer is to blame on this one. With £20k or so riding on it, bonkers!

I would say helping the customer to complete the application form is all we as customers can ask and expect off installers.
Getting the completed form into the fit supplier is the customers responsibility.

Maybe the fit provider may sort it out?? Hopefully.

 

[Cider]

mailto:[email protected]

After trying to find an email address this was the email address which i eventually got from them after 4 days for emailing completed forms!
However my customer posted theirs tuesday and phoned them Friday morning to make sure it was received.

Not open for post Saturdays! Need to get a bigger post box.

 

[geobrivonjes]

mailto:[email protected]

After trying to find an email address this was the email address which i eventually got from them after 4 days for emailing completed forms!
However my customer posted theirs tuesday and phoned them Friday morning to make sure it was received.

Not open for post Saturdays! Need to get a bigger post box.

I received an email from there this morning stating that my email application would not be processed. Good job i drove!

 

[deeyup]

I received an email from there this morning stating that my email application would not be processed. Good job i drove!

Could that be because it is a duplicate of your hand delivered application as opposed to it was too late?

 

[steve Leese]

Scottish power told me that unde

 

[steve Leese]

Sorry about the last post, Scottish power flatly refused to take any e-mails, when asked why the lady said it's because they don't won't to employ extra staff, and it's not there deadline any wa,!

 

[JD6400]

JMT to be honest it was down to your customer for taking such a reckless decision !
It is no secret the post office is now a joke , and to take a risk like that does not lead me to give much sympathy .
Sorry but !
As from the day after the announcement we either made sure our clients hand delivered the application their selfs or insisted we took it if not !
Admittedly we used e-on as the fit provider of choice which is only in Bedfordshire , apart from the last ones which were for British Gas up in Manchester after e-on stopped taking non customers !
Even that was well worth the piece of mind , despite us shutting the solar side down a good two and a half weeks before the deadline , i would not take the risk or let the client unwittingly do it either .
Don't get me wrong i am not saying it is your fault , far from it ! It was your clients money at risk and they should have gone that bit further to look after it .

Slightly of subject now - but after the numerous threatening emails from real demanding i fill out the questionnaire (or be thrown out the club) on if we insured the deposits we did not take anyway !
I can't remember them offering to do such a service as we did !!!!

 

[SRE]

Has everyone had this email from REAL - I'm feeling left out :-(

 

[BruceB]

No not had a questionnaire.
Perhaps because I do take a deposit of £1,000 and I register it with QAWN

 

[JMT]

UPDATE

I managed to speak to a nice lady today who confirmed that his letter was signed for yesterday but because of the retention agreement they have with RM his application was accepted and he IS going to get the current rate of 43.3p

What a relief I can tell you. I realise I cannot be held accountable for the customer not checking to see if their form was delievered on the Friday however I could not help feeling cross with myself for maybe not checking with the customer.

So I am one happy bunny today that all is well

On another note I had another customer who was installed at the beginning of December and he asked if he should have had any forms to send away by now. I said Mr ... I sent them next day to you after installation and he hadnt even bothered to read or look at the contents of the letter I had sent him which included his completed fit form, mcs certificate, invoice and even the sae to send off his form. All he had to do was check it and send if off.

Absolutley crazy I could not believe it. Needless to say he has missed the dealine and he was well aware their was a deadline as I remember talking to him specifically about it.

Some things never cease to amaze me.

 

[BruceB]

UPDATE

I managed to speak to a nice lady today who confirmed that his letter was signed for yesterday but because of the retention agreement they have with RM his application was accepted and he IS going to get the current rate of 43.3p

That is a good and fair result from a large company in the circumstances.
I wish I could say I am not surprised.
I hope the company does not find themselves in breach of the regulations doing so.

 

[JD6400]

I know what you mean , it is not down to us ultimately but you do feel responsible at the same time !
That is why we felt we had no choice but to do what we did in the end .
At least that is one ray of sunshine !

 

[JMT]

That is a good and fair result from a large company in the circumstances.
I wish I could say I am not surprised.
I hope the company does not find themselves in breach of the regulations doing so.

I had to give her RM tracking number and she confirmed as it should of been signed for at the weekend this is why it was being accepted.