Post office not delivering

[BruceB]

No not had a questionnaire.
Perhaps because I do take a deposit of £1,000 and I register it with QAWN

 

[JMT]

UPDATE

I managed to speak to a nice lady today who confirmed that his letter was signed for yesterday but because of the retention agreement they have with RM his application was accepted and he IS going to get the current rate of 43.3p

What a relief I can tell you. I realise I cannot be held accountable for the customer not checking to see if their form was delievered on the Friday however I could not help feeling cross with myself for maybe not checking with the customer.

So I am one happy bunny today that all is well

On another note I had another customer who was installed at the beginning of December and he asked if he should have had any forms to send away by now. I said Mr ... I sent them next day to you after installation and he hadnt even bothered to read or look at the contents of the letter I had sent him which included his completed fit form, mcs certificate, invoice and even the sae to send off his form. All he had to do was check it and send if off.

Absolutley crazy I could not believe it. Needless to say he has missed the dealine and he was well aware their was a deadline as I remember talking to him specifically about it.

Some things never cease to amaze me.

 

[BruceB]

UPDATE

I managed to speak to a nice lady today who confirmed that his letter was signed for yesterday but because of the retention agreement they have with RM his application was accepted and he IS going to get the current rate of 43.3p

That is a good and fair result from a large company in the circumstances.
I wish I could say I am not surprised.
I hope the company does not find themselves in breach of the regulations doing so.

 

[JD6400]

I know what you mean , it is not down to us ultimately but you do feel responsible at the same time !
That is why we felt we had no choice but to do what we did in the end .
At least that is one ray of sunshine !

 

[JMT]

That is a good and fair result from a large company in the circumstances.
I wish I could say I am not surprised.
I hope the company does not find themselves in breach of the regulations doing so.

I had to give her RM tracking number and she confirmed as it should of been signed for at the weekend this is why it was being accepted.

 

[SRE]

Phew! Let's hope we don't have to go through all of this ever again.