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Discuss Power-one dreaded E031 in the Solar PV Forum | Solar Panels Forum area at ElectriciansForums.net
Are you an installer? If not, contact your installer as ABB are unlikely to deal directly with an end customer.
Complete the form Service agreements - Service (Solar inverters) | ABB
Phone them:0800 023 2341
What was the payment for lost generation ?Mine died with the same error on Sunday 13 March. I called ABB on the 14th and a replacement was installed on Tuesday 18 April. Their agent's van was filled with perhaps 2 dozen inverters and he was doing a tour of the southeast swapping out dead inverters. It was all at no charge to me as the inverter was some 51 months into the 60 month warranty.
Inverter installed in 2011 | £0.80/kWp |
Inverter installed in 2012 | £0.72/kWp |
1st January 2013 – 1st June 2013 | £0.48/kWp |
From 1st June 2013 | Not applicable |
These are the rates listed on the compensation application form:
Inverter installed in 2011 £0.80/kWp Inverter installed in 2012 £0.72/kWp 1st January 2013 – 1st June 2013 £0.48/kWp From 1st June 2013 Not applicable
So for example if your system was installed in 2011, is out for 40 calendar days and it's a PVI 3.6-OUTD inverter they will pay you 0.8*40*3.6 = £115.20. Time of year is not relevant and the clock starts on the day you notify them of the outage, not the actual day of failure.
I would estimate that I lost out on about 500 kWh of FIT payments so my outage left me about £150 "out of pocket".
You'll need to request after your inverter has been replaced at the same contact number posted above. Have your care/reference number to hand.
Reply to Power-one dreaded E031 in the Solar PV Forum | Solar Panels Forum area at ElectriciansForums.net