Power-One PVI-3.6 Error Code E005

[invictagunner]

Just to keep those following this thread up to date. Last night I sent an email to Power-One and received an immediate automated response with a case ID. This has been followed up by a phone call a few minutes ago and, since the installer has gone out of business, are referring the matter to the Service Manager to decide what to do. For info the installation is covered by warranty insurance underwritten by Guarantee Protection Insurance Ltd. (no idea if this is good or bad news!!!)

 

[Earthstore]

Well, it does not sound too bad for you now.
Why not take up Andy from Siberts offer, he is a good chap.
You still have not put where you are in the UK, one of these chaps may live around the corner from you.

 

[invictagunner]

The installation is in Worcester. Depending on answer from Power-One and the CPA will possibly need a local installer to get involved.

 

[Earthstore]

You have a good installer right on your doorstep, and a helpful chap he is too..

 

[invictagunner]

You have a good installer right on your doorstep, and a helpful chap he is too..

:wink5: Just to provide an update. Replacement inverter was installed today thanks to the local installer recommended by Earthstore. It has taken a bit of time but these guys have been brilliant and did all the liaison with Power-One (who to be fair also played their full part in agreeing to ship a replacement). Fortunately, the E005 error has not occurred recently so have had full benefit from the extra sun this year. Have noticed that the firmware has now moved on to C.0.3.4 - hopefully this has also cleared up the occasional glitch in reporting the daily totals.
Two main lessons learned:-
1) use a recommended local installer for the initial installation - they are more likely to still be there when you need them.
2) Power-One customer service is absolutely fine once you get the problem logged and an installer to follow it up. Generally, from what I can see, they do not expect to be dealing with the end customer.

Thanks also to everyone else who provided helpful comments.

PS do the forum rules allow me to name the installer specifically?

 

[SolarCity]

Yes, no problem with naming the installer. A good job from a good installer deserves praise.

 

[invictagunner]

Yes, no problem with naming the installer. A good job from a good installer deserves praise.

:wink5::wink5::wink5:Thank you. The local installer who spent his own time sorting out this problem after the original installer went out of business was Gordon Bunker of Worcester Renewables. If you need an installer in the Worcestershire area look no further.

 

[dansk]

nice to read some good news for a change.

 

[SibertSolar]

Indeed, glad you got it sorted, nice one Gordon

 

[Worcester]

@invictagunner, thanks for the mention glad we were able to sort it for you (eventually )