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PowerOne free warranty upgrade 2011 – info required

When I had my install in November 2011, I was convinced that I had sent off a warranty card from the inverter box to PowerOne for a free extension of the warranty from five to ten years. When I contacted ABB last week, they said my warranty had expired in April of this year. My installer says they have no record of the extended warranty.

Interestingly I found a thread

Problems with PowerOne inverters?? - https://www.electriciansforums.co.uk/threads/problems-with-powerone-inverters.43623/

from 12 Oct 2011 from Worcester Renewables that says of such a warranty:

If your installer buys from the right place, your inverter should come with a 10 year warranty included at no extra cost to you

The inverter was purchased by the installer from

SEGEN LTD. in Bolton and shipped on 26.10.11

Any information on this warranty, I would be very grateful.
 

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