Prices of Sanyo HIT-H250 panels at Segen

[SolarLecy]

Well heaven forbid you should ever maske a mistake and someone with your opinions comes on to one of these sites.

Ok maybe not profiteering in the stict sense of the word but it is just as unethical. The reason they gave me on the prices for Sanyo especially was that they supply price based on their buy price and when the manufacturer lowers their price Segen lower their price. I do tend to believe that as I saw other prices at the time from the likes of Cleaner Air who told me that they didnt have supply until the following month and that was the price for when they get stock in. Low an behold Segens price went down the same month. I even ordered at the higher price for delviery 6 weeks later and when it came to delivery they gave me the lower price and said they re allocated from the new stocking at the new price they were given, personally that is excellent service.
How have they improved? contact with me has got stronger, speed of service has improved and they way they deal with problems has got a lot better. Maybe this is because they treat installer better than wholesalers like CEF or I feel it is because they have invested in people, I was told by my Account Manager that since march every department has nearly doubled in people, maybe thats why they are better?

 

[SolarCity]

Well heaven forbid you should ever maske a mistake and someone with your opinions comes on to one of these sites.

Of course I make mistakes. The difference comes with what happens after that mistake. I make sure I put my mistakes right.

Perhaps we have different ideas of what good service is. I don't exactly feel the need to come on to a forum and congratulate a distributor for managing to deliver my panels to an address I have given them at a time that I ask. If they get it wrong, however, and their solution is "We'll get it to you tomorrow" then I'm not going to be impressed.

I don't think I've ever been congratulated for actually turning up at a customer's home.

 

[SolarLecy]

And that just goes back to my point that everyone has a bad comment about service, I get the service I expect and the service is good, as I mentioned they make a mistake they solve it quick. So I am happy.
I just find it amusing that people are willing to go to the effort to slag others off online. It does make for amusing reading, went to one of their seminars recently too, impressive stuff, to me that is beyond the call of duty.

 

[SolarCity]

You have had good service, others have had bad service.

I honestly don't see what is so amusing about that but I'm glad the thread has given you a bit of a chuckle.

 

[SRE]

I'm pleased that you've had a good experience with segen Solarleccy on the whole I do too but my information is based on 12 months of ordering from them and not 1 month and I've had 2 missed deliveries in the last fortnight. In your month of ordering from Segen you've had missing items and missed deliveries - I'm not sure how that leads to the effusive support your providing for Segen.

Some on the Forum have had problems with Segen, personally I've had horrendous problems with other wholesalers but also some superb service. Come back in 12 months with a bit more experience and let us know then who you think is providing the best service we'll be all ears.

Coming from CEF I'd have thought that you would have understood the difference in economics between a national wholesaler and a local installer. Wholesalers stack em high and sell em cheap with a smaller margin but a much bigger turnover. Installers are exactly the opposite lower turnover, higher margins. Basic economics really.

Posted from a Respected Member (not my title but automatically assigned when I've wasted my time posting on the forum instead of generating work) of the forum who finds time to post and support other people at the same time as generating enough work to keep us booked out solely with solar until January

 

[saint]

Why is it 'unethical' to sell at twice the price you buy for? Supply and demand?

 

[MorganPVI]

Do you obtain wonderous super-installer powers when you hit Respected Member?

Segen have been one of the better suppliers we have dealt with, also i'm sure having a £5000 credit limit as default has helped alot of new firms - it helped us get started.

 

[SRE]

You get to wear your underpants on the outside

 

[SolarCity]

Do you obtain wonderous super-installer powers when you hit Respected Member?

It means you get to wear sunglasses indoors and everyone has to refer to you as "Your Solar Highness".

 

[MorganPVI]

True class wearing Sunnglasses inside or at night.

I will PM Lenny and insist he changes your Respected Member to "Your Solar Highness"