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SBPYG
I'm looking for any advise i can get regarding qualifications that are required to work on a thermal interface unit that our company has just adopted into its portfolio.
My role within the company as a technical support engineer, is to attend properties or sites when a defect is reported and investigate this to identify if it is a product defect or installation error.
The thermal interface units are effectively boilers that do not use gas, i will not go into the inner workings of the units as this is not the time or the place for this, however the units do have a number of electronically controlled components in them such as solenoid valves, zone valves and pumps, and are also wired to a startdard heating/hot water programmer for controll.
If one of the electronic components was to fail and we were to look at replacing it, would the engineer that is carrying out the work require any electrical qualifications or not?
Also if the unit had to be completely swapped would this require any additonal qualifications?
Any advice on this matter would be greatly received as having asked a number of companies (NICEIC, ESC, and such companies) they are not returning my queries.
Thanks in advance.
My role within the company as a technical support engineer, is to attend properties or sites when a defect is reported and investigate this to identify if it is a product defect or installation error.
The thermal interface units are effectively boilers that do not use gas, i will not go into the inner workings of the units as this is not the time or the place for this, however the units do have a number of electronically controlled components in them such as solenoid valves, zone valves and pumps, and are also wired to a startdard heating/hot water programmer for controll.
If one of the electronic components was to fail and we were to look at replacing it, would the engineer that is carrying out the work require any electrical qualifications or not?
Also if the unit had to be completely swapped would this require any additonal qualifications?
Any advice on this matter would be greatly received as having asked a number of companies (NICEIC, ESC, and such companies) they are not returning my queries.
Thanks in advance.