Samil Warranty over 2 months wait for a replacement.

[Energetic]

Anyone else going through this?

I had a warranty claim (finally) accepted mid December but still no sign of a replacement. UK agent has been waiting for stock for months and there's a big list ahead of us.

Poor service.

Edit: At what point are they in breach of their UK/EU warranty obligations does anyone know?

 

[telectrix]

what's a samil? sounds like a rodent from madegascar.

 

[The Ghost]

Is it CE? After all they are all chinese import aren't they? This is the kind of warranty you must expect if you don't get kit installed with a known respectable manufacturer.

 

[Energetic]

what's a samil? sounds like a rodent from madegascar.

I wish, Chinese inverter...

 

[Energetic]

Is it CE? After all they are all chinese import aren't they? This is the kind of warranty you must expect if you don't get kit installed with a known respectable manufacturer.

Yes CE marked but there was always a risk of this. They were supplied by the UK's biggest PV wholesaler and a few others at the time but they pulled out of the UK market in 2016 after the big tariff cut.

 

[Gavin A]

I was under the impression that the UK company had gone bust and it was the UK company that the warranty was held with - news to me that there is any chance of getting a replacement under warranty.

 

[CBR600]

There is a warranty claim process we have had a claim in for a customer for 6 months and no sign of it being resolved.