Section 75

[MicraShed]

I have been asking my PV installer since last August last year for the details of their underwriter for the "10 year insurance backed guarantee" on the install and panels.

Originally I was fobbed off with "I dont have that information to hand" now they are not replying to me at all.

I have come to the inevitable conclusion that the Guarantee would be useful if I ran out of toilet paper but otherwise worthless.

I did pay on my credit card for the install so wonder if I could invoke section 75 of the credit act should there be a problem and should the company go out of business / refuse to help but I wonder what time limit there would be on that or whether I could buy an independent warranty from a warranty company.

Any thoughts on this?

 

[dansk]

Normally the warranty is through QANWthat's a good place to start, but there are other offering insurance such as IWA to name, assuming the installer registered your job you could try phone them, I find QANW very helpful on the phone. QANW Services Website | Providing Insurance Backed Guarantees and Latent Defect Insurance

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QANW is who operates the REAL scheme.

 

[Gavin A]

Iif you had a warranty insurance through them then they'd have posted out the details direct to the customer, so I'm guessing that the installer has pulled a fast one and not registered it. It's only £35 or so per install so there's no excuse really IMO other than incompetence or extreme financial problems.

 

[dansk]

I agree, but to give the benefit of doubt the paperwork may never have landed, we all know Royal Mail fails sometimes/often in my case.

 

[Gavin A]

yes, that's possible.

simple enough to chase up for the installer though eh

 

[sedgy34]

if they are not returning your calls, are they still in business???? the royal mail thing does happen too as its happened to us with warranty getting lost.

 

[infinity]

I Always hand the warranty over when they pay the deposit as it covers this too. Do most of you post the warranty after completion?

 

[SolarCity]

Yeah, we sort the warranty out after completion. We do a return trip after a week to check that everything is running as expected and then sort the warranty out then. We don't take deposits.

 

[MicraShed]

The company seem to be trading still, I have emailed them again to ask them for details. Other than that I suppose I can lodge a complaint with REAL (ha!) but I think I'll be relying om my section 75 - I dont suppose I can apply for a warranty with QANW myself giving them the details of the install and MCS number etc - no thought not.

 

[richy3333]

Section 75 of the Consumer Protection Act isn't a warranty scheme/system but for dealing with defective products - goods and services

 

[MicraShed]

Section 75 of the Consumer Protection Act isn't a warranty scheme/system but for dealing with defective products - goods and services

I realise and understand that, however if my installer has promised a given level of service (10 year warranty) but fails to deliver this, then surely that is a defective/ deficient service in which they have failed to deliver what was paid for and contractually agreed (I do have this in writing both pre install and in the aftercare pack).

I expect that any claim under section 75 would probably be limited to the cost of an independent warranty (should such a thing be possible).

 

[grantr37]

I thought a Section 75 was a Demolition order :6:

 

[Earthstore]

If I recall correctly there is a time limit under section 75, I think it may be 100 or 120 days, may be worth looking it up before you go down that route.

I hope this helps.

 

[jason121]

[h=1]General DAWWI Scheme FAQs[/h]
[h=1]What happens if the system was purchased via credit card, or via finance agreement?[/h]The insurance policies exclude situations where the consumer is protected by legislation such as the Consumer Credit Act 1974. Therefore, where the consumer has paid under a finance agreement or by credit card they will be required to seek recourse through the credit provider in the first instance.

 

[MicraShed]

There is a 120-day limit on claims which is "typically the expected delivery date of the goods or services not provided

Now the company have provided me with a guarantee that states that I should approach them in the first instance (but have failed to tell me who to approach should they go bust), so should I have a fault I would assume that my 120 days start from then should they not repair the fault. Interestingly AMEX start the clock at the day a company goes into administration whether you are aware of that or not, Mastercard fortunately do not.