Section 75

[puddy]

Yes you can claim under section 75 its for goods and services as well don't believe all the myths banded about. Inform you credit card company now and keep copies of everything and approach trading standards.

 

[MicraShed]

Well, another week has gone past without any response from ****** Solar which is quite annoying to say the least.
At the moment Im not sure what I would be claiming for under Section 75 as I assume that its impossible to gain a retro warranty for an already installed system.

 

[sedgy34]

Well, another week has gone past without any response from ****** Solar which is quite annoying to say the least.
At the moment Im not sure what I would be claiming for under Section 75 as I assume that its impossible to gain a retro warranty for an already installed system.

Send them a solicitors letter that may get your warranty

 

[SRE]

Or go to the office and sit inside until they issue you one. One of my colleagues did this to a company who owed him money and he sat for 6 hours til he got it. He had of course parked right across the boss's car so he couldn't get out!

 

[MicraShed]

Well, after emailing REAL in September last year they have just replied to me and sent a letter on my behalf to the installer.

Im not hopeful that this will actually achieve anything as I get the impression that REAL are about as effective as a chocolate fireguard (I hope Im wrong about this). I have involved my credit card company and with a bit of luck may speak to the installer and try and galvanise a response.
Again, Im not holding my breath.

 

[puddy]

Hopefully they will cancel their ability to take payment by card. You could write to the company telling them you are asking for the merchant licence to revoked unless they send you your warranty. Talk to trading standards

 

[MicraShed]

I dont really want to cause the company any aggro, but I would like what I paid for with regards the install ( ie the insurance backed warranty).

Contract on Flickr
Other bits which were quoted for but were not used were things like scaffold - the roofers did the lot off ladders (going up the front of the house, over the ridge and down the back with rails and panels and all). The other slight worry is the company trades using two names, but they both have the same "company number" and VAT number. Odd. But we'll see if I get my paperwork. As I say Im not really holding my breath.

 

[puddy]

You paid to have a job done they took your money I would be causing them has much aggro as they have given you. Talk to trading standards please. Have you googled the company to see if they have done this before ?.Plus its a breach of contract.

 

[MicraShed]

Quick Q

The card company are now involved and as ever I have said that ultimately I want the insurance backed guarantee - does anyone feel that the time for getting this has come and gone now due to the time elapsed?
Its taken this long to get REAL to send their complaint in on my behalf after I complained to them at the start of September last year.

Or will a company insure the install even now? I have tried to see if there was any after market install insurance products but can find nothing at all.

 

[sedgy34]

Is this company still trading? If so make a complaint to their accreditation body they should be able to enforce the company sort his out

 

[MicraShed]

Is this company still trading? If so make a complaint to their accreditation body they should be able to enforce the company sort his out

They are and assuming REAL are their accreditation body (who they are registered with) I have.
Ive been there and got nowhere.
Unless you mean MCS?

 

[sedgy34]

Your missing the point for instance if they are accredited with Niceic for instance you complain to them because whoever us Mcs installers are accredited with is who the consumer complains to cause they are there for you apparently

 

[Worcester]

They are NOT there for contractual issues that is beyond their remit, their registering body is ONLY there for quality / standard of workmanship.
Talk to NAPIT/ NICEIC / Elecsa etc they'll all tell you precisely that. - is the WORK to standard?

Therefore contractual issues SHOULD be part of the consumer protection side - AAAH that'll be REAL then ... :banghead:

 

[MicraShed]

Little update.
REAL got nowhere fast, the credit card company have indeed prodded buttock and by the sounds of it threatened a charge back with the company concerned.

I have had an email today telling me the paperwork I have to fill in and send off to the IWA is in the post.

So, we will see if it arrives....

 

[sedgy34]

Result!!! IWA are ok we use them