Segen

[JD6400]

I am not for or against segen but in their defence dependent on the type of technical question asked , i would hope that installers are not asking how to match or fit kit .
If you go into any other electrical wholesalers and asked how to wire a house for example , as far as i have ever seen they will tell you that they are NOT either willing or allowed to give any advice !
Having said that on one of our last big orders with segen they delivered three broken modules and only the bottom half of one of the ig plus 120 inverters , it took nearly two and a half months to that sort one out , all on their premium rate phone lines !

 

[BruceB]

Their 'real' numbers do show up on caller display if you can get them to call them back.......

 

[CarlyMC]

They've been okay with me up to now, although I agree you can wait forever for your account manager to call you back. They do phone quickly when their bill needs paying tho LOL. I would like to try another wholesaler, if anyone knows any good ones in the Hampshire area I would be interested to hear from them. Carly

 

[Worcester]

i would hope that installers are not asking how to match or fit kit .

In a specialist area like Solar PV, and they are a specialist supplier, when they supply a fitting kit, I believe it is more than reasonable to ask the supplier how it should be fitted, if they don't know they should supply installation instructions provided by the manufacturer.

Same applies not just to segen - in my books it applies to any solar distributor.

 

[JD6400]

In a specialist area like Solar PV, and they are a specialist supplier, when they supply a fitting kit, I believe it is more than reasonable to ask the supplier how it should be fitted, if they don't know they should supply installation instructions provided by the manufacturer.

Same applies not just to segen - in my books it applies to any solar distributor.

Granted , as i said it is dependant on the type of technical question asked . And all kit should have manufactures instructions with them !
My comment was aimed more at the " how do i design and install a pv solar system " questions , in my opinion that is not in a wholesalers job description .
I know we all have to start somewhere but i for one payed my money and did the courses , not that they were that much use though !
Worcester you made reference to give a man a fish the other day , and i see it in the same light to be honest .
A fella sitting in a office 200 miles away just can not give sound advice on a site he has never even set foot on , for a system he has probably never even fitted before .

 

[Worcester]

I know we all have to start somewhere but i for one payed my money and did the courses , not that they were that much use though !
Worcester you made reference to give a man a fish the other day , and i see it in the same light to be honest .
A fella sitting in a office 200 miles away just can not give sound advice on a site he has never even set foot on , for a system he has probably never even fitted before .

You're spot on, you've probably seen the post I did last week re the slate roof, the owner has asked me to step in and project manage it for him so it is done to correct standards, when I asked the guy how he'd designed it, chosen the inverter, string configuration etc, he said "I leave all that to my wholesaler" .... meaning he can;t even quote a job before he's got a quote.

 

[solarsavings]

Is this the job that you visited with a view to employing the guy doing work.

 

[Worcester]

@solarsavings, Yep

 

[solarcat]

I prefer dealing with Waxman and Solarcentury, but usually Segen are very competitive on price.

 

[craignmick]

I have used Carbomat who's heaad office is based in Surrey. They are a part of a Pan European organistation so offer good products resonable prices and have a good level of expertise.

 

[SRE]

I've recently had excellent service from Carbomat. They dealt with a problem we had with panels quickly and effectively going the extra mile to make my customer happy. Their prices are good and delivery free which always helps. I'd recommend them to anyone.

 

[Reninjapan]

I've just heard this morning that SEGEN are being "floated / bought out", this apparently "explains their low prices at the moment to boost the cash flow" or so one of my supplier told me about 30 minutes ago !
Anyone else heard this ? Is there any reason to be concerned ?

 

[GLES]

I've just heard this morning that SEGEN are being "floated / bought out", this apparently "explains their low prices at the moment to boost the cash flow" or so one of my supplier told me about 30 minutes ago !
Anyone else heard this ? Is there any reason to be concerned ?

I've just been to their event in St. Helens. Nobody mentioned it there.

 

[Jaycee]

I know that Edmundson electrical branches have taken to supplying solar, we certainly have in Plymouth!