Shower issue

[NackJich]

Hi first post new member.. Hello everyone.. Diy question but not intending to diy..
A local firm fitted a new bathroom and installed a shower. They replaced the wire to the fuse box and added the unit to the old box as shown in the photo. There was a smell when I went in to the cupboard, and the B32 unit is quite hot to touch, and the wire is warm. I'm planning to upgrade the box anyway and hope to avoid replacing the wire otherwise all my new tiles will have to be replaced. What did they do wrong? BTW the kitchen firm have vanished!! Thanks.

 

[Pete999]

Its very unlikely, but if the company were a NICEIC registered Company then NICEIC should get it sorted for you under their platinum promise scheme.
Have a look through all your paperwork

Don't think the OP got any paperwork, no certs anyway according to him, if they belong to any Scheme not just NICEIC, you could try for some recompense, NICEIC being the biggest and best known. If it's a bathroom firm then they will be only paying lip service, usually the foreman, --- Tyler, Plumber etc being the "Electrician" sort of. You see it all the time "stick a Scam sticker on yer Van or workwear, more work more dosh. That's why the Electrical industry needs a bomb up it's backside, to sort this sort of thing out, come on Ms Clancy get yer finger out and stop counting the money.