Smart meter problem - outside UK

[brianposter]

Smart meter installed. The electricity supplier provides an hourly analysis of electricity consumption on their website. The hourly consumption (kwh), except for the odd anomaly, appears to reflect what is used, but the daily total (also kwh), which is used for billing, appears to be an entirely different (much higher) figure.

The problem might be a faulty water pump in a well.

Can anyone explain ?

 

[brianposter]

Can you take a screen shot and post it on here? That may help....

In the case of consumption "disputes" I always recommend taking a reading once per week.... or more often, to look for a trend.

The last one revealed the kids were using the electric heater in the conservatory when mum was out!

Unfortunately I cannot post a screenshot immediately because
a) The fundamental problem has disappeared.
b) As a result of our enquiries the distributor has "amended" the historic consumption figures on their website.

Fortunately I had printed off one page which I hope I will be able to scan in the next day or two

 

[Octopus]

Sounds like you have grounds for a refund... let us know how you get on.

Which country are you taking about

 

[brianposter]

Sounds like you have grounds for a refund... let us know how you get on.

Which country are you taking about

Spain.