SolarEdge inverters failings

[afsar]

Hi guys, first post so please go easy on me.

I had a 4Kw solaredge system installed few years ago, all was well until pigeons started nesting under the panels and starting big mess. For years they grew in numbers. I got a roofer who installed black wiremesh (he called it hedgehogs, the stuff which is used in gutters to keep leaves and other debris) underneath which was total waste of time and money. Once roofer took money he was never to be seen again.

Few day after dodgy roofer's ill attempt to put wiremesh my SolarEdge inverter started playing up and it will show DC overvoltage error and randomly stop working (producing 0 watts despite full sun). My installer (which has gone bust now, another story) did a favour after a diagnosis with SolarEdge offered a replacement inverter. Once brand new in sealed box replacement inverter was installed it was fine for a day and half and with different error it stopped working too!

Now SolarEdge after another diagnosis said replacement inverter is faulty too and a new replacement inverter is being sent out again. SolarEdge engineer was quite confident that it is the problem and replacement will fix it. Has anyone seen this before here? My panels are down pretty much of of this summer and I am concern problem could be somewhere else.

 

[v lowery]

Dusty 42, one of the great things about Solar Edge is your ability to monitor it! You certainly should be able to see it for yourself so hold out on payment until you get it. All the installer has to do is add your email address to the portal and you'll get an email from Solar Edge. The installer should also tick a box that says you're the system owner. Good to hear that it sounds like you've bought for the monitoring and improved fire/safety aspects. These are good reasons to go for Solar Edge.

V Lowry. Good to hear that someone is standing up to the lies that some installers are telling customers. There's a lot of miss-selling going on regarding Solar Edge and as it's just an inverter upgrade, they are not covered by MCS or RECC which governs the sales process. So you can buy these from an accredited installer but there's no scrutiny regarding their sales process, basically they can be accredited and still tell you a whole load of lies.

 

[v lowery]

thanks for that, it really helps , all I get of solaredge is we never said 25% extra output, but its on the top of the sales pitch. cheers .

 

[tlsambo]

I don't think Solar Edge would have told you that. They're just the manufacturer of the inverter system. Though I have heard of a company posing as Solar Edge, do you have a copy of the sales pitch?

 

[dvdhills]

Hi guys, first post so please go easy on me.

I had a 4Kw solaredge system installed few years ago, all was well until pigeons started nesting under the panels and starting big mess. For years they grew in numbers. I got a roofer who installed black wiremesh (he called it hedgehogs, the stuff which is used in gutters to keep leaves and other debris) underneath which was total waste of time and money. Once roofer took money he was never to be seen again.

Few day after dodgy roofer's ill attempt to put wiremesh my SolarEdge inverter started playing up and it will show DC overvoltage error and randomly stop working (producing 0 watts despite full sun). My installer (which has gone bust now, another story) did a favour after a diagnosis with SolarEdge offered a replacement inverter. Once brand new in sealed box replacement inverter was installed it was fine for a day and half and with different error it stopped working too!

Now SolarEdge after another diagnosis said replacement inverter is faulty too and a new replacement inverter is being sent out again. SolarEdge engineer was quite confident that it is the problem and replacement will fix it. Has anyone seen this before here? My panels are down pretty much of of this summer and I am concern problem could be somewhere else.

My solar array stopped generating June 14.
June 26- After all the troubleshooting, I contacted Solcius.
June 30- Solcius confirmed error codes for the inverter and notified Solar Edge to ship a new inverter.
July 11- Solcius notified me that Solar Edge was shipping the inverter and would be scheduling a technician for a case number.
July 13- I finally was able to contact Taryn Bell and the case had not been processed and the inverter was not shipped. I was told it would arrive in in 7-10 business days.
July 23- I requested a tracking number in email and recieved no response. Multiple calls with no answer and messages left with no call back.
July 27- I was emailed the tracking number after getting Taryn on the phone. For the next 10 days, and even today, the tr acking page said label created.
August 7- The inverter arrived. Called and emailed and recieved no response or call back.
August 9- My wife recieved a text scheduling an instal for September 11. I am not sure I did not recieve the text at the number I left with Taryn.
August 12- Tried to email and call Solar Edge. No reply to email and left messages with no call back. Called Solcius and they tried to contact Solar Edge with no success. September 12 is unacceptible and I need a quicker resolution.
August 15- Tried to email and call Solar Edge. No reply to email and left messages with no call back.