Suppliers - Anyone else having a nightmare service?

[jupestar]

SRE - I have to carbomat have been spot on so far. She has been very patient. Hope they keep it going.

 

[SRE]

Not helped by poor delivery from DHL either.

 

[SRE]

SRE - I have to carbomat have been spot on so far. She has been very patient. Hope they keep it going.

Yep, superb - great after sales service too. I had a problem with some panels a while ago and they sorted it out right away.

 

[jupestar]

If they deliver all my project next two weeks I'll be very pleased. I buy mounting kit and sometimes inverters from them. I guess cause they are Belgium company they can ship stocks through pretty quickly. I also am led to believe they are only suppling to existing. Although I might be wrong.

 

[moggy1968]

as long as I get my delivery tomorrow I can live with the 9th for the rest. I've ordered enough kit to last me all the way through now

 

[SRE]

Quick update - my supplier is working on Sunday, just had an email trying to get kit out.

Well done Carbomat and thanks for a fab service.

 

[solarsavings]

I tried them after you bigged them up on here and they said I had to open an account. I sent the info they wanted by return, followed that up with numerous phone calls and emails still nothing. Given up now.

 

[SRE]

Sorry m8 maybe they aren't taking on new customers :-(

 

[jupestar]

Yeah I believe they are not. Fair play give their existing clients a fair crack..

 

[access_renew]

Guys, I'm not trying to protect the distributors here as some of your accounts of whats been happening I've been hearing all week.

We like to think we are one of the better guys out there (hence me posting here on a weekend and I'll be in the office from 7am in the morning! - wont we all!) but we have a strict policy in that if it's not en route to us it's not being released for sale. We don't want to promise what we can't deliver - and we hope that on the other side of 12th December we can do business with you all as a result.

Good luck in getting everything done - and don't hesitate to call if you need anything.
Sean - Access Renewables

 

[powervan]

i hope there not my 16 sanyo panels ive been told are MINE for job next week?

 

[powervan]

must say pv kits direct been great! im not sure about my previous supplier which cost me (£1500) and still no phone call after 2 letters!!!! ps im not paying till some one CALLS ME to APPOLOGISE !! M----P E------l i hate to think in this panic time what they would be like!!!

 

[Surboy]

I am also frustrated about the current situation with supplies but guys give distis a break, they only found out at the same time we did about the 12 December deadline and to be honest now have the horrendous job of managing their side of the supply chain. No one can just suddenly bring enough material to match demand and multiply the number of staff to deal with the huge demand...in a word let's try and all be fair and play nicely :wings:

 

[moggy1968]

is it too much to ask though to be told correct and accurate information rather than empty promises and someone telling you what they think you want to hear?
If they don't have the kit, tell me and I can make alternative arrangements, but don't tell me it's going to be here and then it isn't.

 

[powervan]

todays job 20 znshine panels in portrait! open box landscape brackets 28 mid turn clamps not there nearest place got them norfolk can u get them (no i live in basingstoke) oh ok well will will TRY and get them to u tuesday!!!!!!!!!!!!!!TRY!!!!!!!!!!!!!!!!!!!! 2 blokes sat on scaffold!!!!!!!!!!!!!! ANOTHER GREAT DAY IN LIFE OF SOON NOT TO BE PV INSTALLER!!!!!!!!!!!!!!!!!!