Suppliers, The Good, The Bad and The Ugly!

[Graeme Harrold]

Got to say Good Energy were a good choice for my last few installs

Segen pulled one out of the bag on Thursday, ordered and dispatched within 6 hours, almost screwed up by the courier wanting 48 hrs to an IV postcode, Segen got involved and sorted for Saturday drop.....Thanks Stacey

 

[SolarCity]

Alternergy let us down hugely when it came to ordering module clamps. We ordered them about 10-14 days in advance of needing them and then we're told that they couldn't get them, they don't stock this size and Rajiv Bhatia told me that it was OUR fault for a miscommunication at our end.

Disgraceful behaviour and even though they were excellent towards the of the chaos, I will never forget it.

Scott Nangle let us down. Took us ages to get paid back too.

Krannich were ok after the initial rush.

Segen were surprisingly good.

Not one firm actually impressed me. Being busy is no excuse for rudeness and poor service.

 

[JulianC]

In the interests of balance, we have nowt but praise for Alternergy! Now this may stem from the fact that we never bothered to set up credit facilities with them and always pay up front, or perhaps because we were shoving nowhere near the volumes through them that you chaps do. However, our contact, Rene Haas, has been really helpful - to the point of holding panels and inverters for us for a day or two until we could gee up our customers and confirm the orders. Everything correctly delivered when requested too.

Local Edmundsons have also been very good. One or two cock-ups, but they rallied round to correct them as quickly as possible and have really looked after us. We are currently 5 times over our credit limit with them and they haven't chased once!!!

All in all, we've been very lucky I think!

 

[SolarCity]

To be fair to Alternergy, I was impressed that they kept their prices consistent - that is how I like to do business.

 

[Graeme Harrold]

Good news is all is well with Scott Nangle. Money paid back today in full. I feel he got completely out of his depth with the volumes he was supposedly handling as he still says he is running 3-4 days behind on regular (non solar) orders.

I will still be very wary in the future though as he has a pending Companies House Dissolution Order against the company dated 11/11/2011

 

[SRE]

Carbomat - superb
Segen - nearly as good on service, better on price
Krannich - eventually got stock in and got sorted out, but invoicing is pretty appalling and they too 6 weeks to collect hooks that were delivered incorrectly - when the stock does come it's always a good price.
Altenergy, most frustrating to deal with and the most expensive. Sylvia saved the day for us quite a few times but I'd be reluctant to deal with them again.
Scot Nangle - didn't deliver
CCL - didn't deliver and have just invoiced another company for some warranties that I've ordered.
CEF - I'll be trying to work with them to keep stock that we use regularly - always service with a smile.

 

[JD6400]

CEF saved our bacon we were up to our credit limit as we were already doing a exceptionally busy few months on the usual contracting side , they then let us have about £160,000 worth of panels on tick for 60 days with just my word on it !
They were payed three days after delivery anyway , but i still i think that was very good of them .

 

[Markc]

On 31st I decided to place what orders I had with Segen only. I have to say other than the reduction in our credit limit they managed to deliver. Two orders regarding delivery dates slipped slightly but nothing that was needed ASAP. I'm a little disappointed that if the product is coming out of their two warehouses we get two delivery charges but saying that it is still within our margins. I'm just grateful they had or got what I needed. Even up to the last 16 panels at the final hour. I do need to discuss our discount rate as we had hit the higher rate in September and they haven't applied it yet! All in all i'd say they gave 95%

Local Edmundsons also done a good job but what saved their bacon was getting an unexpected delivery of rail and fixings! Good job two as they had resold our 50 lengths of BP160 we had on back order! Good job we did our rep's install!

As for the rest I didn't use them. Just couldn't get the assurance we needed. WF Wades lots of talk no action and then only wanted to sell by the pallet. Fools!

Scott Nangle didn't reply to email unfortunately but by the sounds of it that was a luck escape? Lets hope he can turn it around.

 

[SolarCity]

Scott Nangle: Nice bloke but utterly up to his eyes in it.

 

[SRE]

Mmm matter of opinion I reckon ;-)

 

[dansk]

For me, CAS used once for a solar edge, no problem here, Zenex in brighouse fulfilled all my orders, couple of hairy moments but these are my best supplier. The worst, a shade greener distribution, couldnt organise a **** up in a brewery, let down big time by them. And SRE, you helped me out of the doo doo and I'm very grateful. Thank you.

 

[JulianC]

And SRE, you helped me out of the doo doo and I'm very grateful. Thank you.

Ditto!

 

[SRE]

Don't, you'll make me blush ;-) - you'd have done the same for me I'm sure.

 

[SRE]

I forgot Wagner - my advice would be never to trade with them! They are demanding payment for 4kwp of Sanyo and a Fronius inverter that I cancelled before the consultation was announced and hasn't been delivered!

Complete Numpties - I must have spent a day sorting out their mess.

 

[cbw]

I am getting pressure to pay an outstanding invoice with a supplier who let me down...........

I actually said in the same tone " When I get some in you will be the first to get it "

He got the sarcasm.....

When I get the last threatening letter I will pay, not before!

Revenge is a dish best served cold!

ON another note......VAT man commeth 29th December....THANKS merry flippin Christmas!!!!