Evening All - got a call from Customer who had trouble with her washing machine which resulted in a damaged outlet for me to replace. Story begins with an odour in the utility room, which she rightly detected was coming from the washing machine (a late model German device). As she pays for appliance maintenance they attended and advised to put chemical cleaner through the machine on the "2 and a 1/2 hour long 90 degree cycle" which she later did. And the smell got worse and "the board clicked off". They attended again and found plug had failed. I can just see the fella - Smell of burnt plastics and cleaning the machine wasn't the fix, better note that down... .