Tile moving and grout breaking
Hi fellow forum dwellers, am a distraught customer looking for some advice.
We did an extension and got water pipe UFH installed throughout the ground floor close to 100sqm. The WFH was left to dry for 4 weeks before the tiling was commissioned. We purchased glazed porcelain tiles from TilePlus in Oldbury. The store were made aware about the UFH. The tiler was a recommendation and we had seen their work. The work that I saw was on a standard floor (no UFH). The tiling was done in July and no care was taken to ensure no one walked on the tiles before the tiler said so. We moved into the house in first week August. The tiles felt good to walk on. Once the cold started kicking in (around Oct/Nov), we followed the instructions provided to start the UFH and increase the temp by 1 degree.
In Nov I started noticing the grout broke but ignored it as it was just the one tile. As the months went by the grout came off from other places. Noticed tiles making noise as I walked over them. Started with a couple and now I have a floor of tiles that are making noises at various places. Called the tiler and the store to let them know about the issue. The store have passed on my details to the company that manufacture the adhesive (Palace Chemicals). Currently waiting for them to call me.
The tiler got defensive and is blaming the adhesive and UFH material. I am afraid that he is going to shrug any responsibility on this. I did pay cash (some via bank transfers) so don't have a VAT invoice of the work before anyone asks.
Where do I go from here? Any pointers will be appreciated.
Tile moving and grout breaking for the Original Article on Tiling Advice Forum
Hi fellow forum dwellers, am a distraught customer looking for some advice.
We did an extension and got water pipe UFH installed throughout the ground floor close to 100sqm. The WFH was left to dry for 4 weeks before the tiling was commissioned. We purchased glazed porcelain tiles from TilePlus in Oldbury. The store were made aware about the UFH. The tiler was a recommendation and we had seen their work. The work that I saw was on a standard floor (no UFH). The tiling was done in July and no care was taken to ensure no one walked on the tiles before the tiler said so. We moved into the house in first week August. The tiles felt good to walk on. Once the cold started kicking in (around Oct/Nov), we followed the instructions provided to start the UFH and increase the temp by 1 degree.
In Nov I started noticing the grout broke but ignored it as it was just the one tile. As the months went by the grout came off from other places. Noticed tiles making noise as I walked over them. Started with a couple and now I have a floor of tiles that are making noises at various places. Called the tiler and the store to let them know about the issue. The store have passed on my details to the company that manufacture the adhesive (Palace Chemicals). Currently waiting for them to call me.
The tiler got defensive and is blaming the adhesive and UFH material. I am afraid that he is going to shrug any responsibility on this. I did pay cash (some via bank transfers) so don't have a VAT invoice of the work before anyone asks.
Where do I go from here? Any pointers will be appreciated.
Tile moving and grout breaking for the Original Article on Tiling Advice Forum
