Tooled-up.com service | on ElectriciansForums

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R

rocker

Alright all, I my missus got me a dewalt cordless for my birthday, but she wanted to get a combi but got a drill driver by accident. She got it from this tooled-up.com place, has anyone dealt with them before for exchanges? They say you can excange within a 7 day period (seems a bit brief to me as it takes a few days to be delivered)but she bought it 10 days ago. Do you reckon they will go for the exchange?
 
I'd speak to them nicely, I'm 90% certain that online retailers can't enforce a 7 day return period and as you say, your wife bought it for your birthday. I think they'd have to be very mean not to agree to an exchange - they may try it on with a "restocking" fee though!
 

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