WASHING MACHINE REPAIR ADVICE PLEASE

[loz2754]

Must be go wrong January. Our Samsung washing machine has just played up and is failing to drain. I’m hoping it’s just the drain pump which looks fairly easy to replace. Suspect it was down to filter getting gunked up with dog hair and pump running dry?

David Savery had this problem. You should watch his YouTube video of him trying to fix it, it's hilarious!

 

[FatAlan]

David Savery had this problem. You should watch his YouTube video of him trying to fix it, it's hilarious!

Did he try and flush it through with two gallons of larger?

 

[7029 dave]

With multiple faults/failures, you have to start somewhere, the guy could have diagnosed the circuit board first (lets just say), but the motor was still burnt out, so the cost will still be the same no difference, if the motor was not fitted you might have been less out of pocket but still with a useless machine.

 

[brianmoooore]

With multiple faults/failures, you have to start somewhere, the guy could have diagnosed the circuit board first (lets just say), but the motor was still burnt out, so the cost will still be the same no difference, if the motor was not fitted you might have been less out of pocket but still with a useless machine.

Not really possible to diagnose a fault on a board, where a) you have no real reason to suspect it's faulty, b) you know that the load it drives is faulty, and c) you have no circuit or information on the board in question.

 

[brianmoooore]

This reminds me of an incident several years ago, where some consumer organisation (may have been Which?), decided to check TV/video repairers (which I was, as a sideline at the time) for honesty.
To do this, they fitted a deliberately blown fuse inside of several identical video recorders and sent them off for repair, to various places.
The 'cowboys' who just replaced the fuse and returned the VCR for little more than their minimum charge were praised, whereas the 'real' engineers, who tried in vain to find a 'real' fault, or replaced other components that could be complicit in blowing the fuse in question, were lambasted for bumping up the bill with unnecessary work.
This is really the opposite of the this thread, but illustrates the dilemma a repair engineer faces.

 

[nicebutdim]

With multiple faults/failures, you have to start somewhere, the guy could have diagnosed the circuit board first (lets just say), but the motor was still burnt out, so the cost will still be the same no difference, if the motor was not fitted you might have been less out of pocket but still with a useless machine.

It's the age old problem of assuming that only one fault is present, when the initial fault can often cause consequential damage or might even lead a repairer up the wrong path entirely. It is for this very reason that most (franchised) garages will insist on running diagnostic tests on (what appear to be) very minor faults and will require you to authorise a minimum of 1hr diagnostic time.

 

[ian.settle1]

£200 to fix a 13 year old washing machine I would seriously have looked at buying a new one

 

[7029 dave]

£200 to fix a 13 year old washing machine I would seriously have looked at buying a new one

13 Months

 

[UNG]

Hi. Sorry, no truth economics intended.

OK so it's a Candy washer. It made a pop mid cycle and stopped working, and there was a smell like burning metal. We communicated this to the engineer.

We contacted Candy, who didn't respond in time to do anything, we had washing piling up. We then approached AO who told us to get an engineer out.

Having been told be a few sources that the fault on the board could have been detected and we needn't have spent £135 on a new motor for a dead machine, I'm just trying to find out if that's the case.

If the consensus is that the main fault should have been spotted, I'll be suggesting that the engineer keeps all his labour & callout fees, but refunds us on the motor, which is unused, sitting in a dead washer, and he may be able to use it on a future job if he wants to come and collect it.

And if opinion says not, I'll be doing nothing.

*Sorry, more details. At first he said we needed a new motor, and once we'd paid him to supply and fit the motor, he tried to run the machine then told us something called a TRIAC had gone.

Looking at all of your replies if you put as much effort into persuing Candy or Haier who own Candy or even AO who sold you the machine you may have had a better outcome but instead you are spending an inordinate amount of time looking for bullets to fire because an engineer you engaged failed to repair your machine
I had a similar experience recently and managed to get the manufacturer to repair a 13 month old cooker that developed a few problems and also the main oven element failed I didn't think was reasonable wear and tear and persuaded them to fix it FOC it took a number of phone calls and about 4 weeks to sort, yes it was a little inconvenient but the bottom line was it was fixed at no cost to me

 

[nightofjoy]

usually easier to use the reply button.

Yeah, some forums the reply button just takes you to the general reply box at the bottom and quote is the specific reply option, quoting previous message. Anyway, figured it out now.

 

[nightofjoy]

It's all worked out now.

We're still paying him for his time, but he's refunding the cost of the motor and coming to collect it tomorrow.

Feels like a fair outcome. Thanks for all your advice.

 

[brianmoooore]

Minimum of two year warrant under EU law.

 

[FatAlan]

might just even be blocked. check also the connection of the waste pipe into the sink drain ( if it goes there). that can block up also.

Outlet pipe appears to be clear. Managed to get a new pump, next day delivery with a Sunday order. Swapped pump over and all working ?

 

[FatAlan]

Makes a change when you can actually access and swap a component out without having to disassemble loads of others first.

 

[borealis]

Hi.

A little before Christmas, our (13 month old) washing machine packed in.

We did a bit of investigating locally and found an engineer with good feedback.

He came out and assessed the machine, and decided that the problem was the motor, and that we’d need a new one.

His prices seemed reasonable and he knew his stuff, so we had him order the part.

£135 for the motor and only £30 to fit it. Plus £30 for the initial callout fee, so £195 all in.

He came the following week and replaced the motor, but afterwards he said he’d discovered a fault on the circuit board control panel that was causing the problem with the motor, and that if we tried to use the machine as is, it would also destroy the new motor.

So we’d paid out almost £200 and still did not have a working machine. All we have is a useless machine and the old motor in a box.

I’m now trying to gather some second opinions from engineers as to whether the fault on the board should have been detected in the early stages when he assessed the machine. My stepdad in an engineer and he immediately said that it seems odd that it wasn’t spotted.

Seems like repairing a puncture by purchasing and fitting a new inner tube but not checking the tyre for nails or glass first.

Any thoughts from those in the appliance repair trade? Thanks.

You don't say how much you paid for the W/M . I recently ( Feb 2020 ) paid £190 for a Beko w/m . In hindsight , unless you had spent around 4-5 hundred pounds for your appliance , buying a replacement would have been the best option then . I didn't mean to rain on your comment , but there is a lesson here , one of which has stood me and my advice well over the years