Why do customers lie?

[kingeri]

So just spent an hour investigating a fault on a customer's lighting circuit (MCB tripping). He has lived there for over ten years. I asked him if anybody had done any work on the wiring recently, he said none of the electrics had been touched whilst he has lived there. Seemed to be a dead short L-N.
No carpets down on landing or stairs, saw a few boards up. Found a total of five Hager MF joint boxes! Actually none of them involved the lighting, but obviously they haven't been on the market THAT long. I mentioned this to the customer and he went bright red and finally came clean that he had been 'tinkering' with the electrics. I asked him to show me what else he had been up to, showed me a mass of wiring in the loft. Fairly old original wiring mixed with JBs and new colours. Eventually, I found where he had actually wired a L and N together in a JB.

I told him I couldn't fix the issue without sorting out the total mess he's made, he looked a bit sheepish but gave me a wad of cash to sort it out.

I did tell him that he's made a right mess of his wiring, and had a chat about Part P etc. I also advised him not to lie!

Sorry to rant on.

 

[Marvo]

I also advised him not to lie!

Everybody Lies

 

[Geordie Spark]

Haha nope but it makes it harder to do my job when I'm being lied to.

I agree completely.

I had a similar thing one Sunday morning when I was called to a house where they couldn't cook the Sunday dinner because the "leccy's gone off".

I asked if anyone had been doing any work of any kind & was told "no", but on looking upstairs I found the landing carpet was rolled up & there was signs of new nails in the floorboards.

Further investigation found the nail through the cable ........

 

[ian.settle1]

Just think of that cash you are going to tell the taxman about

What are you the HMRC:25:

 

[alarm man]

Who are you the electrical police oliceman:

have you seen his car....

 

[sedgy34]

What are you the HMRC:25:

I am yes but got some cream for it lol

 

[Robotstar5]

Most of the lies at work come from the Fork lift truck drivers, got a call last week to an automatic door not working, found one of the PE (photoelectric) sensors complete with its 100mm heavy gauge channel protection lying on the floor. Now I'd mounted it to the wall with 4 off M12 anchor bolts a couple of years ago between a couple of RSJ's concreted into the floor but they'd still managed to rip it out.
None of the drivers knew anything about it!!