Wylex product recall - change of process?

[richy3333]

Has anyone heard that Wylex have changed the process for dealing with the MCB product recall?

I had to inspect a Volex board yesterday for some proposed works. Customer just moved in to new house. No idea who did the original install just a test date on the board suggesting it fits with the recall dates.

I called Electrium to ask about changing the MCBS, there are 12 of them, 6A and 16A. I was told that I had to purchase replacement MCB's, send the faulty ones back and they would then send me replacements! I never use Volex products so don't want to fork out for 12 Volex MCB's to be reimbursed with another 12 MCB's that I might as well throw in the bin! This sounds crazy? Plus I was told they no longer pay for the work. It's a product recall, I'm not a flippin' charity!

 

[vjsmarwick]

Ok I have been fitted with a short fuse so my attack line would be send them an email stating that they have a major problem on their hands because if the do not pay for the breakers being replaced any problems with electrical equipment and safety in the house is now their responsibility as the breakers are there to safeguard equipment and people alike and I am sure that over the years when the freezer or the washing machine etc etc finally fail the customer had been advised to take the issue up with then. I would also state that in my mind its very unreasonable to put other people's lives at risk because they are trying to save a few pounds because of their mistake and that i are taking no responsibility because I had done my duty of care by notifying them and the customer of the problem but as I did not fit the installation I am not responsible for it the only people at fault are them for the manufacture of the faulty goods and the responsibility lays at their feet alone.
Then state a copy has been sent to trading standards and citizens advice for their views and to make sure every one is aware it's not my responsibility.


Here ends the sermon for today amen.

 

[richy3333]

Received the information pack from Electrium yesterday. According to their instructions I have to remove the faulty breakers and send them back, where upon they will send out replacement breakers for me to fit. Err, what does the customer do in the meantime - no breakers, no electricity! Blinding

 

[leekemp85]

What happens if a board does set of fire. I did a new install in 2009-2010 and forgot that I had installed a wylex board. Today the Bloke called me to say his C/U started buzzing then set on fire. I attended with in a hour and the board was burnt and a fire had started.
I change the board and hes okay as no damage was done to to room. But its very lucky that he was in the house.
My only concern is that it looks like it was the 32amp breaker that was at fault (16amp is the highest breaker in the recall)unless the 16amp that is next to it generated enough heat to set the 32 amp a light. I've not split the board down I've left it as it was. Everything has been retested and the results and within 0.03 from the test on Jan 2010.
What would you guys and gal's recommend me to do. The man lives alone the board as been okay for nearly 3 years. he uses very little power,
after the power was reinstated everything when back on with out any problem. I expected a faulty appliance, but there was nothing?

 

[richy3333]

Sue the arse out of Wylex. ****e products!
They didn't respond to my email or recorded delivery letter.

 

[leekemp85]

I need something to happen it looks to me like the mcb melted from the inside.

 

[Steve_P]

Bloody hell. That was more than lucky.

Stick a strongly worded letter through to Wylex threatening legal action along with a bill for quite a lot more than you'd usually charge to sort this out if someone phoned you to say "Errrrr, by board is on fire, can you help?" and demand an answer within 14 days.