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Legal Advice

Discuss Legal Advice in the Business Related area at ElectriciansForums.net

spynage said:
They sent a copy of the invoice from aspect.co.uk. Says on there faulty RCBO replaced. Doesn't say why it failed. Bit strange really. I mean it could of been loose conductors in the terminals I suppose. Still. Odd that it didn't trip. He put that in writing. RCBO did not trip, which it should have if power was lost? It was the ring circuit for the kitchen. I think they should have called me. I would have come out immediately. It was a few months ago as well. Don't know why they left it so long to pursue the claim.
Click to expand...
450 scrots for changing an RCBO Aspect is that one of those do all outfits?
 
I'd direct them to your complaints procedure. And as part of that you can remind them of your terms of trade.
Which should include your warranty period and the procedure should they have any issues.
 
Thanks for all your advice! As for complaints procedures, mine is to fly round and fix whatever the problem is! I would have if they'd called me!
Backs up against the wall at the moment as I'm not working due to sick relative. Really could do without some small claims, stress hassle etc. Think I'll point them in the direction of my insurance company and see if they twist it into a faulty equipment problem! Perhaps the insurance company will ask them if they consulted me first at which point they'll have to admit they didn't.

Hopefully they will go away..
 

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