customers | Page 7

customers

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  1. M

    MCS Installers Needed!!!!!!

    We need help. We have 10 - 15 pv solar instalations in the Coventry Area, 5 - 10 in Portsmouth area and 4-5 in Peterbourgh area. We have been let down by our installer and need help to get all these installs done by the cut off. We will get the full kits delivered to our customers houses, we...
  2. C

    Customers paying up front

    Hi Just had a nice job accepted but the customer will not pay ballance of materials as per REAL terms until the goods are delivered on site. They will however pay 20 % deposit. Should I tell them to shove it where the PV doesnt work or change my contract accordingly so they pay ballance of...
  3. L

    customer database

    anybody know of any good ones where i can store information about customers and quotes etc hopefully free thanks
  4. K

    decent customers.

    Not blowing my own trumpet, but got thanked twice tonight by 2 clients, makes work that little more bearable.
  5. S

    MCS012 Draft

    Have I missed this - has it been finalised???
  6. S

    Why we and our customers need Part P scheme

    Hello All I have read a lot on this site with regards to Part P and Part P scheme. Having a Part P qualification gives the electrician or Domestic installer the theory and knowledge to safely install, under this country's building regulations, any electrial job be it installing a new plug...
  7. B

    Advice on handling customers who dont have a clue about the Regs !

    Can anyone give me any advice on how to compose conversation with customers regarding upgrading their electrics. i try to say that some things are a neecesity - not a luxury. i went to price a kitchen refurb with a colleague and the place was filled with rubber cable and no RCD in circuit. they...
  8. S

    Customers - aaaaagh!

    At the end of a very long and successful week why is it one narky customer can spoil everything! We confirmed 4 jobs and have another 3/4 in the pipeline all our customers are telling us that we're going the extra mile that's why we're getting the business and everything is rosy until Friday...
  9. S

    Confusing Messages to Customers from Electricians

    Just came across this on another electrician's website. Offering full periodic in a domestic property "from £120 (inc VAT)" and takes half a day. Ha ha. *Remember* To check that the Electrical company/engineer is approved, NICEIC registered and that they use Red 6 page written NICEIC...
  10. E

    Dealing with Rude Customers

    Dealing with Rude Customers For all Who Work With Rude Customers, shame WE can't actually do this! An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to...
  11. Paul.M

    Rules for Customers

    Seen as we have so many rules and regulations that we have to stick to, thought it was about time we made up some rules for the customers. Minimum of 3 coffees a day please with biscuits. Please tell us that you or a friend has had a go at fixing/replacing something, makes our job...
  12. B

    New Ofgem 5 day rule for customers to submit first kWh reading

    Hi, A customer has just informed me that E-On have told him he must submit his first reading within 5 days. This came from Ofgem apparently but I have not heard about this before? Has anyone else heard this?
  13. S

    What's your 'standard' panel of choice?

    We have been installing a lot of Sharp NU range over the last few months. We use Sanyo HIT range if roof space is an issue. I have heard and read some negative comments on the Sharp panels recently but have not seen any data/ proof to back these comments up. However, this has got us thinking we...
  14. P

    Solar PV financing

    Hi, I am an MCS registered contractor currently installing solar PV. One of the obstructions I am coming across is the high cost to install. Potential customers are asking me if I can reccomend any finance companies who specialise in this area, with maybe a loan scheme which is tailored around...
  15. P

    Help BP verses Sanyo which would you recomend to your customers?

    Hi all, your help and expertise appreciated ( not to techie please as Im no sparky) I have been quoted 2 differing systems, both 2 array one SE and one SW with a sb 4000tl-20 inverter. One quote 3.75Kw with 15 Sanyo Hit 250w hybrid panels estimated Yield 2895KWh One quote 3.96Kw with 22 BP...
  16. S

    Customers Paying By Card

    Hi, does anyone have any experience of customers paying by card? I'm working out how to go about it. Options are mobile card terminal, phone based and internet based. Not sure what the best approach is or even if it's worth it at all? Any thoughts? Cheers, SW
  17. S

    Which Form of Contract With Customers?

    Hi folks, newbie here. Unusually this is not a "please can you send me your Ts&Cs" question. I used to do contract management so know all about contracts, but this is about the practicalities and your experience of how domestic customers react to contracts. Would be grateful for your thoughts...
  18. G

    Customer finance

    As a new MCS company trying to get work we have just had a meeting with a finance company rep offering us a 2 year contract to put a link on our website to give customers the option of paying for a system on finance in return they will then give us 1% of the total finance the customer has signed...
  19. malcolmsanford

    Perhaps another heds up to customers

    When your home insurance won It seems that advice given by the majority of us to customers concerning properly maintained electrical installations, inc fire alarms and DIY work that is not correct, is highlighted again by Insurance Companies not paying out.
  20. D

    pricing wrong

    hi chaps, i have recently become mcs accreddited and have managed to price 12 jobs, sadly did not get one , i have been trading as an electrical company for 25 years and tend to price materials add labour, i have used a company called mcg part of city electrical to price and size job added my...

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