Any one dealt with censura consulting

[MACA0379]

Hi, Has anyone used the above training company for any training? Do you have any feedback good or bad? Im looking at doing the fast track NVQ where your assessed there as im currently self employed and I need an employer to complete an NVQ im told. Im struggling to get more work now as I need a JIB/ECS card. I have done the 2330 level 2&3, 2382 & 2391 but need the NVQ to be graded.

 

[sparky1976]

Never heard of them mate. You got a link to their website?
Have a look in to Quicksteps nvq. I did mine with them and it was fab Quickstep Electrical

 

[MACA0379]

Thanks sparky, I've done some digging around on here and decided to go with vq training, providing I can stay in work long enough to complete it. How long did it take if you don't mind me asking?

 

[sparky1976]

I can't answer for vq training as I didn't go with them. I used www.quickstepelectrical.co.uk

 

[Harjeet]

This company just take your money and your personal details .
There is no training or cscs card but they have your details as they ask for bank statement,passport copy and prof of address and they use it for other activity .

 

[cens_con]

Yes I have dealth with them and they are excellent, provided that yu fulfill your part.

 

[URN]

I recently ordered a cscs card from them using their fast track service, I called them to check on progress as it was overdue and they would not answer any enquires over the phone they hung up on me and did not answer when I called back.
They did eventually speak to me and told me to use the help pages on the website.

So to sum up my experience:

1. Once they have taken your money they will only deal with you online and this can take over a week for a response.
2. You have to request a receipt within 24 hours of your order or they charge you £11.99. Yes they will speak to you on the phone for this bit! They told me this is all clear in their T&Cs I searched through but could not find a mention and I’m still waiting for a reply and a receipt.

My advice would be to use someone else, ask for a receipt when you place an order and check how they handle support i.e. by phone or email.

 

[cens_con]

We are a company that takes our business extremely seriously. We offer a wide range of products & services, and every detail is mentioned in our Terms & Conditions which is on our website
CSCS | CSCS Test | CSCS Card | CSCS Cards | CSCS Exam
Mr URN did not follow the porcedure

 

[cens_con]

As a bonafide Company we value our customer and offer a very good service, details of our Terms and Condditions are available on our website:
CSCS | CSCS Test | CSCS Card | CSCS Cards | CSCS Exam
Mr Harjeet did not follow the porcedure

This company just take your money and your personal details .
There is no training or cscs card but they have your details as they ask for bank statement,passport copy and prof of address and they use it for other activity .

 

[twilightsteve]

As far as i am concerned dont touch them..they take your money then are impossible to contact.I have even been to their offices and been fobbed off.I paid for an NVQ but have since found bout that they dont provide the one i paid for!!!.The rep that missold it me left last year and cant be contacted.Even though it was their reps mistake they will not refund my payment.Since i visited their offices last week they have again refused to reply.

Dont go near them !!!

 

[URN]

How are we to know what procedures to follow if we are not told! The only procedure I can see is when people chase for a receipt you tell them there a charge. And if people are not told this at the time of order then it is a con plain and simple.

All I want is a receipt, to repeat myself again because you just don't listen! I should not have to read your T&C to find out how to get a receipt but I did read them and as I have pointed out to you in emails
IT DOES NOT STATE IN YOUR T&C ANYTHING ABOUT REQUESTING A RECEIPT WITHIN 24HR!!!!!!!! SO STOP TELLING ME TO READ THEM ITS NOT THERE!!!!! (unless it has now been added).

I have never dealt with a company that has such a condition or charges for receipt, so I fail to see what it is you take so seriously!
It is however my experience that when i pay for something over the phone or internet, that a receipt is sent out. Next your tell me you get paid without sending Invoices LOL.
So tell your telesales people to inform customers that they need to ask for a receipt within 24hr or pay for it. Personal I don't see you getting alot of repeat business SERIOUSLY.

Still at least we already know your responce. Did not follow procedure (which you cannot even spell) LOL and read the T&C.... Well why don't you read them for a change.

DO NOT DO BUSINESS WITH THIS COMPANY UNTIL THEY GIVE A RECEIPT WITHOUT CHARGING FOR IT..... Enough said

 

[nicko]

DO NOT USE CENSURA they are an absolute waste of space i booked and paid for a hvac and refrigaration course and ended up doing the operatives course which is £30 cheaper than wot i paid when i phoned them they fobbed me on telling me i can only deal with it by email so she gave me an email address wot did not excist so once again i phoned up then got fobbed of again this time being told that i paid for the operatives course and given another email address yet to recieve a reply censura is a joke of a company AVOID AVOID

 

[rippedoff]

As a bonafide Company we value our customer and offer a very good service, details of our Terms and Condditions are available on our website:
CSCS | CSCS Test | CSCS Card | CSCS Cards | CSCS Exam
Mr Harjeet did not follow the porcedure

I have just dealt with Censura who have completely ripped my company off. I booked my partner on the fast track JIB package who then travelled 250 miles to attend the test to realise that it was not the test we requested. I was also told on the phone it was £104 but was actually charged £151.

Perhaps I did not follow procedure? When I phoned to ask why the correct test had not been booked I was told it was my fault for not checking the details. The email I was sent did not actually tell me what test had been booked and I find it very likely that we will not get the card at all in the next '10 working days'.

I am now reporting this company to all and every relevant regulatory and government body that will be interested in this cowboy organisation. As the JIB organisation told me, no-one can fast track it but them.

I could continue with many more problems about receipts, customer service etc - but wouldn't waste my breath on this company.

 

[rippedoff]

Could everybody who has had problems with this cowboys please call 0300 123 2040, http://www.actionfraud.org.uk/report_fraud

They are misrepresenting their services, charging more than they stated on the phone, not actually providing what was requested - they have to be stopped from ripping off more people and need to be held to account.

I will be reporting them too - the more complaints made, the sooner they can be held to account.

 

[fayevans]

Hi, i have just spent around an hour trying to sort things out with Censura, my husband booked a health and safety test on tuesday the 19th of july, paid for it via pay-pal (which seems to be a saving grace on that part as we may just get our money back???) he has the 22nd booked off to do this test, right everything sorted??? no recieved a phone call today to say there is no availability for that day and he will have to re-schedule???? erm no why should he do that?? after a long and not so nice phone call to Censura they have told me they will put the phone down on me as all the information i need is on the website........ NO IT IS NOT!!!! i will need to send an e-mail to them for them to be able to get back in touch with us, well thats to late because he has friday off and that was when the test was booked for, they will not talk to you via the phone, unless its to pay for a service, if you have any problems they will not talk to you??? i think this company is un professional and nothing but a bunch of robbing cheats, i hope i can get a refund but that dosen't help the fact of the inconvienience they have caused they are totally unhelpfull and i could really do with some information on which governing body to report them too?? so if anyone can help i would be very greatful!