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my other half is a gas engineer/plumber, he's been to many boilers that BG have supposed to have serviced, he's never seen a good job of there's yet!

People think that because they have a big name and are a national company that they can be trusted, far from it!

If they can't be bothered to fix it they just condemn it saying that the parts are obsolete and give silly prices for new boilers!

Always use your local gas fitter / plumber.
Cheaper than BG and certainly mor reliable.
 
Yep a BG guy said to a customer the wiring of this thermostat is a disgrace and is dangerous plus I am minded to put an impairment notice on it because whoever did that needs shot.

Well said the customer I have been in the house for 30 years and BG upgraded the system 20 years ago plus they put the stat in and BG have serviced it every year since

A well the BG guy said you may want someone to have a look at this and that someone was me :seeya:
 
Have a guy lives behind us & he's got his washing machine under service contract with BG, machine goes faulty so they call them out. Their "Engineer" arrives, does'nt even look at the machine but gives him a ticket to say he won't touch it & BG won't come out again as the Electrics are dangerous. So I get asked to look at the Electrics, go there & do a visual which throws up nothing. There's a nice CU / MCB's / RCD. Wiring looks like it's been well installed, then I go to the kitchen where the washing machine lives & pull out the Installtest. Guy looks at me stupid & says the BG guy did'nt have anything like that, he just had a Yellow plug in thing with lights on. Turns out all he used was a Martindale plug in tester & that was it, I don't know what his tester showed but I checked the socket & all my tests came back ok. Replaced the Faulty inlet valve at the same time & told him to contact BG and complain.
 
Had exactly the same thing form British Gas 15 years ago with my then neighbour - lady of (then) 78. BG came to do annual service of boiler and next morning she called me at about 7:30 to say that when programmer had clicked on there was a big bang and although she'd put new fuse in to the spur it kept blowing.

Looked inside boiler and found mains cable draped OVER the burner (was old open flue boiler).

BG sold her a new boiler on the back of that as they managed to CON(vince) her that it was due to the age of the boiler.

Nowt but highway robbers.
 
Had exactly the same thing form British Gas 15 years ago with my then neighbour - lady of (then) 78. BG came to do annual service of boiler and next morning she called me at about 7:30 to say that when programmer had clicked on there was a big bang and although she'd put new fuse in to the spur it kept blowing.

Looked inside boiler and found mains cable draped OVER the burner (was old open flue boiler).



BG sold her a new boiler on the back of that as they managed to CON(vince) her that it was due to the age of the boiler.

Nowt but highway robbers.

Remember BG is owned by a private equity firm and they are sales driven AA is the same the problem we have is we keep thinking they are the old pre nationalised companies when they are no better than a second hand car saleman
 

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