Customer demanding a refund

[Octopus]

I forgot to mention - she paid 3 weeks late with the cheque anyway so the so called BACs would of been 5 weeks late! - in this situation you could always call it interest

If she has paid you twice, and you do have the money, you HAVE a moral obligation to return the 2nd payment, unless of course you're trying to get the reputation of being a cowboy!

 

[Spazz]

Like I said the so called BACs - didnt happen - I was refuring to the previous post when they said it was a tip if had it.

Either way didn't have it so letting the bank sort it

 

[SPARTYKUS]

Hi Nick,

....I think your answer was in para 4, post #1...!

 

[i=p/u]

get a date that she payed 2nd time by bacs and show her an online bank statement for that date. end of. then slap her

 

[oldtimer]

Yep get her to confirm the 2 dates she paid you and then reference it with your own bank statements if they shop up pay her if not explain that you received the first payment but not the second and ask her to take it up with her bank

 

[Hiddo]

Why did you offer a goodwill gesture if you have only been paid once?

Sorry if this sounds harsh but that was a ridiculous thing to do. That customer will no harass you even more thinking you are a pushover and if they harass you enough you will crack and pay them.

Tell her to provide proof or jog on!! Simples.

 

[i=p/u]

not a customer you want, and even if your good customers know you they wont listen to hear say as their electrics dont knock on next doors or trips every 5mins, or falls off wall..

 

[Dcf]

this has happened a few times to me with a letting agent paying me and then the landlord sending a cheque for the same invoice.
i always return it as honesty usually is the best policy in this scenario
a few years back i had this landlord going totally mental at me down the phone cos the letting agent had payed me and he had sent me a cheque , his error tho.accused me of all sorts and was really aggressive. i played it nice and calm and could not have been more pleasant to him, went through to my office found his cheque in the in tray, checked the invoice was payed etc etc. told him i would return his cheque as a matter of urgency and if i ever crossed paths with him again iwas gonna go to his office and nail his f***** ear to his f***** desk.kinda stopped him in his tracks. ha ha....i usually get on well with my customers tho

 

[Spazz]

This customer in question has been mouthing off now to the agent who passed her onto me - Agent has now refused to allow me to do any working for them - swearing at me down the phone and everything.
Last thing he told me was if Im seen near his place or the said customers place then the said customer will put me into the ground - Police already informed!

All this because the silly woman claims she paid me twice! HOW CHILDISH!

 

[oldtimer]

There is one thing that I havelearned running a business is not to lose the rag at a customer let out a scream in the car but no I had one that messed me about something terrible so I said sorry I withdraw from the job. Well I wont pay you came the reply ok no problem ok then well that was the start of my problems as her ego could not accept that I walked away and the power she thought she had was never really there as she thought she was holding all the cards ie the money. She even went as far to slag me off via feedback but luckily I put in a measured response and it died a death.

But I am afraid that we just have to contend and sometimes contain people like this and thank goodness it is just a minority

 

[DurhamSparky]

i though my customer complaining was bad.... jesus!! i had a easy life... mine paid me there and then with cheque and told me she will go else where for any other services (as i never returned he call within 30 mins) and then asked me about NIC /ECA and the council how they run things....!! think she was loosing it TBH!

 

[baldelectrician]

This customer in question has been mouthing off now to the agent who passed her onto me - Agent has now refused to allow me to do any working for them - swearing at me down the phone and everything.
Last thing he told me was if Im seen near his place or the said customers place then the said customer will put me into the ground - Police already informed!

All this because the silly woman claims she paid me twice! HOW CHILDISH!

I would take your bank statements into the leting agent and show them your evidence- don't let them copy them or take them away

Then point out that you are right and they appear to have taken someone elses word over yours and you thought better of them]

Then say- if they want you to do more work then you will do so, as long as you receive an apology

 

[DurhamSparky]

Again another case of pass the brick at a time of night that suits both parties!

I am learning not to suffer fools!

 

[Rampage]

So what happened?!
I've just read all of this but there is no ending!!!!!!