Have you tried notifying yourself?
Might just be a scam blag?
When I joined napit they said about doing mine and I said I will do my own, their reply was; ok then no probs..
I've been with Stroma for 5 years. They always take ages to give you confirmation of your pass. It doesn't bother me anymore as you know they will in the end. I asked them if I could keep notifying whilst awaiting confirmation of the pass and they were absolutely fine with that.
I have been with Stroma for 3 years now and I think they have made an error on literally every admin task they have undertaken regarding my membership, including forgetting to assess me for nearly a whole year!! but as you say so long as the portal is accessible (actually not always) I don't care, they are by a country mile the cheapest and tbh I am only a member of a scheme cos I have to be...given the choice I wouldnt bother, I don't think a single one of my customers would even notice unless it prevented BC signoff.
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