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I've posted help elsewhere and more than a few have decided once they have gotten help....to get a spark in as they frequently take off faceplates and go "oh" or realise doing xyz means crawling under floors or through lofts etc......


I think that that is the important point. DON'T give step by step instructions if it's more than a simple job, but recommend professional help.
 
Other option is just to bombard them with information....the more the better...technical terms also help weed out the potentially capable (i.e. those with the brains to go and do the research into anything they don't understand and ask salient questions) and those who don't have a clue and who shouldn't be trusted to turn on the kettle....
 
One question: How many people in the UK have ever been sued for advice given on a forum?

I think the likelihood of a successful argument in court is tenuous at best....
And what do you think is the likelihood of someone coming back on the forum and saying horrible things to someone who has given up their time to offer them free advice?
 
And what do you think is the likelihood of someone coming back on the forum and saying horrible things to someone who has given up their time to offer them free advice?

Easy solution to that is possessed by the mods...known in many circles as the ban hammer, and censoring of abusive comments.
 
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