Faulty light, do I charge customer to replace

[Happygrumpysparks]

Hi,

I installed a security light 8mths ago, customer has informed me the light is only partially working.

Customer wants a replacement or upgrade and he will pay cost of upgraded fitting.

Where do I stand with this regards it being a manufactures Defect and not a fault of my installation. Do I charge labour or not?

 

[telectrix]

Tha

It is good if you are paid to keep installing the fittings,however we don't tend to get paid for the hours wasted taking and making calls and being diverted to call centres for half an hour and trying to explain to somebody on a telephone exactly what a raw plug is

is that opposed to a cooked plug?

 

[Andy_G]

is that opposed to a cooked plug?

Raw,cooked,boiled or fried...even the butt variety if that's what floats your boat