Re: the schemes...their not about safety or quality of work...are they...
From the EAS 2012 scheme document it seems not as these are the requirements for action on receipt of a complaint:
22. COMPLAINTS ABOUT AN ASSESSED ENTERPRISE’S ELECTRICAL INSTALLATION WORK
22.0 The Certification or Registration Body shall have procedures in place to deal with complaints in a timely manner.
22.1 Where a complaint against an Assessed Enterprise cannot be resolved by the Enterprise and the complaint is subsequently received by a Certification or Registration Body indicating that the work undertaken by the Assessed Enterprise, or sub-let by the Assessed Enterprise, does not meet the requirements of the relevant standards listed in Appendix 2, the Assessed Enterprise shall be required to provide facilities for inspections to be carried out by the Certification or Registration Body, including test equipment and access to the work to be inspected.
22.3 Where, as a result of such inspections, it is shown to the satisfaction of the Certification or Registration Body that the standard of the work is below that required; the Assessed Enterprise shall be required, at its own expense, to take remedial action within a specified time as notified to it by the Certification or Registration Body.
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22.4 The Certification or Registration Body shall investigate complaints about an Assessed Enterprise’s Electrical installation work where:
22.4.1 the work was undertaken within the scope of the Assessment Certificate; and
22.4.2 the work was undertaken within the last two years or was undertaken since the date of issue of the Assessment Certificate, whichever is the shorter period.
The other requirement from the minimum technical standards document 2014 also does not seem to be in place..
The Competent Person Scheme Operator shall have systems in place to ensure that each registered enterprise has sufficient competent individuals to ensure the compliance of the work undertaken by each registered enterprise, that work is certified only by competent individuals who have demonstrated the required competence and have had sufficient involvement to do so. The work of each competent individual shall be periodically randomly monitored by the scheme operator to check on its compliance.